We’re thrilled to announce our placement in both the CMP Research Prism technology
assessment for Automated QA/QM and Customer Analytics as a Leading provider.
Read the full announcement here: loris.ai/blog/loris-featured…
#CMPResearchPrism #CustomerExperience
AI agents are shipping fast. The hard part is knowing if they’re actually helping customers, or just creating new headaches. If you’re scaling agents this year, start with the right evaluation framework. Get started here: loris.ai/blog/ai-agent-evalu…
A recent MIT study that a staggering 95% of AI pilots fail at enterprise organizations. But before you give up on your AI ambitions, we broke down the patterns behind these failures AND what you can do to increase your odds of being in the 5% who succeed. loris.ai/blog/mit-study-95-o…
Wondering what you should really be looking for to turn customer conversations into strategic business intelligence, not just contact center metrics? See what questions you should be asking before you request that demo. loris.ai/blog/how-to-choose-…
🎉 BIG NEWS: We're thrilled to announce that Contentsquare has entered a definitive agreement to acquire Loris, bringing together two innovative leaders in customer experience intelligence. Read more in today's press release: hubs.li/Q03zvSbs0
Whether you’re solving puzzles or decoding customer conversations, having the right insights makes all the difference. Check out today's Wordle (nytimes.com/games/wordle) if you're looking for the answer to understanding the "why" behind your customer conversations. 🤔
The first step of most technology evolution is to treat what's new the same way we're used to. And sometimes that works. But it doesn't work for AI agents. Data is the only way to really improve AI agents and, more importantly, how you use them: loris.ai/blog/measuring-ai-a…
With AI, it may seem like you have to choose: a) Giving up control in exchange for efficiency 🫣 or b) Doing nothing and waiting for your AI strategy to magically appear. 😱 See how to strike a balance, reducing risk without diminishing AI impact. loris.ai/blog/ai-is-coming-f…
AI models are more accessible than ever. But in some roles, understanding and manipulating them is becoming required. See which ones your CX Analytics team should know. loris.ai/blog/5-ai-models-ev…
AI can do a lot. But in customer service, the harder decision is understanding what it should do. See some examples of effectively balancing efficiency and experience:
loris.ai/blog/human-and-ai-c…
AI agents are all the rage. 🦾 🤖 🪩 But they're also not ready to do everything human agents do. 🫣 See how to find the balance without impacting customer experience
loris.ai/blog/whats-the-righ…
Nobody wants unhappy customers. But sometimes, your dissatisfied customers can tell you more about your experience than your happy customers. Learn how DSAT can provide valuable insights in our latest post: loris.ai/blog/5-steps-to-imp…
What if I told you your cost per call is actually wrong. Because your CPC metric doesn't include what bad service and unengaged agents are costing you.
Read our latest article on rethinking how you calculate cost per call. loris.ai/blog/call-center-co…
Want your AI Agent to actually be successful? Learn what jobs it can and can't do. Whether you're ready for AI Agents or just thinking about them, learn how here: go.loris.ai/ai-agent-myths-a…
Klarna's shift from AI agents back to humans in customer service, was a major 180, so we're diving deeper into what happened, what it says about AI agents, and steps you should be taking for your own AI adoption. Check out the full recording here: buff.ly/2yOj6Ov
Looking to get more insight out of your contact center? While it seems like the options are limitless, we narrowed it down to the top 5 call center analytics tools re-shaping customer service. Check out the list and see if it's time to upgrade: buff.ly/3F5Wq4s
AI for QA is no longer a question. It's how quickly organizations can make the transition. Traditional QA risks not only inefficiency, but also missing out on critical insights. buff.ly/41dAUDR
There's a difference between reducing unnecessary calls and deflecting legitimate ones. But most take a "hammer-not-a-scalpel" approach - prioritizing cost over experience. See the 8 strategies to achieve call reduction thoughtfully. buff.ly/4gsZ41e
As the retail industry emerges from it's crazy season... the technology landscape looks a lot different! Check out our recent article on where to prioritize, what to think about, and some examples of what's working as you start making decisions for 2025. buff.ly/4hBBSix
📣 Big News! Loris released a new, more comprehensive QA suite - helping CX Leaders gain better visibility and control over agent and virtual agent quality using AI-Powered Quality Insights, Policy Creation, and Chatbot Evaluation. Read more: buff.ly/42rYM7t
