Mark Colgate (@mark_colgate) header
Mark Colgate (@mark_colgate) profile picture

Mark Colgate

@mark_colgate

Professor. Presenter. Practitioner. Author of 2 books: The Science of Service and the 8 Moments of Power in Coaching. Available now on Amazon or Indigo.

 Victoria, British Columbia
markcolgate.com/
Joined November 2010
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Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)Photo by Mark Colgate (@mark_colgate)
This dude is getting benched for AT LEAST the rest of the year šŸ˜‚
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Mark Colgate retweeted
Page Two (@PageTwoBooks) profile picture
Page Two@PageTwoBooks5 Dec 2018
Thrilled to find two Page Two authors on @bcbusiness's list of five most popular Canadian business books! Congrats, @mark_colgate and @LarryBatesBTB! @GustavsonUVic ow.ly/rAg330mRPMG
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Mark Colgate retweeted
Page Two (@PageTwoBooks) profile picture
Page Two@PageTwoBooks30 Nov 2018
As the list of MBA programs grows, check out how @GustavsonUVic and @TELUS are working together to create a one-of-a-kind MBA program that focuses on collaboration, with insight from Page Two author and director of corporate MBA programs @mark_colgate ow.ly/7oVF30mM7df
How Telus and the University of Victoria designed a different kind of MBA - Macleans.ca

How Telus and the University of Victoria designed a different kind of MBA - Macleans.ca

The telecom and university worked together to create a specialized MBA program that focuses on collaboration

macleans.ca
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Mark Colgate retweeted
Dan LeClair (@drleclair) profile picture
Dan LeClair@drleclair23 Nov 2018
How ā€œ@TELUS and @GustavsonUVic worked together to create a specialized #MBA program that focuses on collaborationā€ @EmilyBat @macleans Great program @GustavsonDean @dpontefract @mark_colgate macleans.ca/economy/businessā€¦
How Telus and the University of Victoria designed a different kind of MBA - Macleans.ca

How Telus and the University of Victoria designed a different kind of MBA - Macleans.ca

The telecom and university worked together to create a specialized MBA program that focuses on collaboration

macleans.ca
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Mark Colgate retweeted
Sudhir Nair (@sudhir_nair) profile picture
Sudhir Nair@sudhir_nair18 Oct 2018
.@uvic .@GustavsonUVic .@UVicMBA #Telus #MBA .@mark_colgate - Great achievement - congrats everyone!
Saul Klein (@saul_klein_uvic) profile pictureSaul Klein@saul_klein_uvic18 Oct 2018
Proud to accept EFMD award for MBA program with #TELUS
Image from Saul Klein (@saul_klein_uvic)
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Appreciate that in libraries customer service we need to look after each other as much as we look after our patron group :) nicely put @mark_colgate #librarieslove
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Looking for good read over the Thanksgiving long weekend? Check out my latest book: ow.ly/psBk30m7eOr #service #culture
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In his second book, our @MarkColgate explores how the science of service can take customer satisfaction and business success to new heights: ow.ly/1bNg50iX52X
Image from UVic Gustavson School of Business (@GustavsonUVic)
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If you invest time and energy into making sure you are always reliable, then the efficiency with which you deliver the service and the personalization of the experience for the customer will have its maximum impact. ow.ly/hcw030lRSnr #service #impact #reliability
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Mark Colgate retweeted
Page Two (@PageTwoBooks) profile picture
Page Two@PageTwoBooks19 Sep 2018
Last but not least, the warmest of congratulations to @mark_colgate on the publication of The Science of Service, which will help readers to understand the science, tools, and frameworks needed for a consistently high-caliber customer service: markcolgate.com/about/books/
Image from Page Two (@PageTwoBooks)
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Congratulations @mark_colgate on great new book, released today
Image from Saul Klein (@saul_klein_uvic)
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With so much at stake, understanding the science behind customer satisfaction becomes imperative. I can help. Find out how: ow.ly/DNSM30lJ2tU
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When it comes to customer service, consistency is king ā€“ not the customer. Learn the four paths to ensure youā€™re always consistent with your service delivery: ow.ly/LlAe30lJ2lH
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The three things that create higher engagement and performance in every employee, but the catch is that one of these is rare to find. What is your organizationā€™s weak spot? ow.ly/oltw30lH6Zd #service #coaching
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Did you complete the challenge I posted on Friday? How did you do? The Science of Service can be surprising, here's the correct order: youtu.be/2eJfuvGk_WE #service #research #science
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Friday challenge! Research into service quality consistently shows that you can break all great service into the 3Rs. Watch the video to find out what they are. The challenge? They also come in a strict order. What is that order? Post your answer below. youtu.be/E28h3K5C7h4
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The 3 reasons you should read The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd youtu.be/wjoefArffVc
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New post! Spoiler alert: Behavioural framework + athletic approach to coaching = sustained service excellence ow.ly/AWik30lAAKe
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Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-caliber customer service for their organizations, boosting annual returns as a result. ow.ly/xrPP30lAL9X
Image from Mark Colgate (@mark_colgate)
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Could it be that businesses forget to leverage one of the most valuable resources available to them? Our @mark_colgate explores the science of service. markcolgate.com/2018/07/18/tā€¦
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