
Director of Data Engineering and Architecture at @AskNationwide. Musician. Very flexitarian. He/His. Views are my own.
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ALT In 2021, we broadened our inquiry into operations, expanding from an analysis of service availability into the more general category of reliability. This year’s survey introduced several items inspired by SRE practices, to assess the degree to which teams: * Define reliability in terms of user-facing behavior * Employ the SLI/SLO metrics framework to prioritize work according to error budgets * Use automation to reduce manual work and disruptive alerts * Define protocols and preparedness drills for incident response * Incorporate reliability principles throughout the software delivery lifecycle (“shift left on reliability”) In analyzing the results, we found evidence that teams who excel at these modern operational practices are 1.4 times more likely to report greater SDO performance, and 1.8 times more likely to report better business outcomes.



















