Passionate about social care and leadership. Aim to inspire and motivate. Mum to two wonderful children.
Joined February 2009
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@WayfairUK so disappointed to receive a substandard bed from you this morning. No instructions, headboard with no holes to attach it to the base and a clip missing. I have emailed you but hope to get a swift resolution…this just isn’t good enough.
@WayfairUK still waiting for a resolution to order number 3049121084…this is ridiculous!
Melissa Taylor retweeted
𝗔𝘁 𝘁𝗶𝗺𝗲𝘀, 𝗶𝘁 𝗰𝗮𝗻 𝗯𝗲 𝗼𝗯𝘃𝗶𝗼𝘂𝘀 𝘄𝗵𝗲𝗻 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝗶𝘀 𝘀𝘁𝗿𝘂𝗴𝗴𝗹𝗶𝗻𝗴 𝘁𝗼 𝗰𝗼𝗽𝗲, 𝗯𝘂𝘁 𝘀𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀 𝘁𝗵𝗲 𝘀𝗶𝗴𝗻𝘀 𝗮𝗿𝗲 𝗵𝗮𝗿𝗱𝗲𝗿 𝘁𝗼 𝘀𝗽𝗼𝘁.
Check in on those around you.
#WorldMentalHealthDay | #YouAreNotAlone | @samaritans
Ended my @Certitude journey today where it all began 9 1/2 years ago….it has been a privilege to lead so many awesome teams & my heart is full with the love that I have felt over the last few weeks. I hope my legacy is that I made a difference to the lives of many ❤️
Melissa Taylor retweeted
Research into the behaviours of leaders who deliver transformational change. The factor that makes the biggest difference between those who deliver & those who don't is whether leaders embrace the emotional journey of their people. 6 behaviours that improve the odds of transformation success:
1) Leadership’s own willingness to change
2) Shared vision of success
3) Trust & psychological safety
4) Balancing implementation & creativity
5) Recognition that technology carries its own emotional journey
6) Shared sense of ownership over the outcome
hbr.org/2023/05/6-key-levers… V @DrAndrewWhite
Inspiring the next generation of @Certitude support workers…spotted by my daughter at a bus stop in Hounslow #for the life you want 💛
Melissa Taylor retweeted
This is the incredible moment Lucy, a 13-year-old who is blind and neurodiverse, played a highly-complex Chopin piece, leaving @MikaSounds and @Lang_Lang speechless.
The Piano, presented by @ClaudiaWinkle, starts tonight at 9pm on Channel 4.
Stream Free on All 4. #ThePiano
So true…thank you @charliemackesy @BBCBreakfast for reminding me of that this morning 🙏
The perfect start to #valentines day and first as a married couple. Planning a Chinese takeaway this evening and a vodka and tonic ❤️@Certitude
Reflecting at the end of an immensely emotional week…and feeling so grateful for the @NHSuk who cared for my daughter so beautifully and the #antibiotics which saved her.
Small but mighty…the first meeting of @Certitude’s Good Health, Good Life group…powerful discussions/sharing ideas and making plans for the coming year @may_mlee . #goodhealth #learningdisability
Today I spent time with people we support and staff in @Certitude Hillingdon homes…energised by conversations, commitment from staff and plans for the future and reminded of how privileged I am to lead such amazing teams. #goodlife #hillingdon #forthelifeyouwant
Melissa Taylor retweeted
As Tony Hickmott finally returns home after 22 years in an inpatient unit, I asked the Care Minister what she will do to release the 2,000 other autistic people & people with a learning disability who are still detained & who would receive far more effective care in the community
Hounslow @Certitude really knows how to party…friendship, food and dancing…such an amazing Halloween 🎃 celebration that I was so delighted to be a part of. #goodlives #Halloween2022
Melissa Taylor retweeted
You're invited to our One Stop Shop Community Launch on Tuesday 25th October 2 to 4pm at Brabazon Community Centre in partnership @LBofHounslow @HFEHMind @hestonwestcp @Certitude. Opportunities to learn more about employment support, activities & local services in our area 😃👍
Still on a high…a day filled with love, laughter, sunshine ☀️ and so much hope 💗…@AislingDuffy_ @mariannesb37 #certitude #socialcareatitsbest #love #loveisallyouneed #hope
Melissa Taylor retweeted
Our Treat Me Right! team has delivered thousands of training sessions to professionals across #London in the past decade.
certitude.london/what-we-do-…
#ForTheLifeYouWant #Certitude #FactFriday
Melissa Taylor retweeted
Are you looking for work? Would you like to improve your employability skills & work experience?
If yes, please join us on Tuesdays from 11 to 1 pm. To sign up please get in touch with us on 07840047771 & we'll book you in. Big thanks to @LBofHounslow & @HounslowCommun3 👍
