Dad. Product Director @ Davies Group. Bit of a geek.
Norwich
Joined March 2007
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Paul Middlege retweeted
Did the lockdown affect customer service standards in the insurance sector? We have been monitoring NPS and Customer effort for the past 6 years across a basket of around 20 General Insurance brands, so naturally, we were intrigued...
servicetick.com/company/blog…
Paul Middlege retweeted
The UK Insurtech Special Report by @InsuranceBizUK is live!
Our Director of Product, @middlep has joined a panel of experts looking into how #InsurTech is developing and where this development is likely to lead.
Check the report out here: ow.ly/Cr2y30qFpFV
Paul Middlege retweeted
😂😂😂 Forced a game against me, I bet any Norwich fan that retweets this tweet, if I lose I’ll send you a signed shirt!
Let's settle the beef! Who is better? 🥩
⏰ 7pm tonight (UK)
@maxaarons2
🆚
@ToddCantwell_10
🎮 @EASPORTSFIFA 20
📺 Twitch
Paul Middlege retweeted
It’s absolutely vital to know what your existing customers think of the service you deliver if you want to retain them. How can you do this? Read our pro tips for measuring #CX in 2020 in our latest blog post: servicetick.com/company/blog…
Paul Middlege retweeted
It's the final day of #NCSW19! The final theme is "Building brand reputation and trust by delivering on promises". Read our thoughts here: servicetick.com/company/blog…
Paul Middlege retweeted
It's day 2 of #NCSW19! Today is all about identifying and nurturing customer service skills in your organisation. Read our thoughts about that here: servicetick.com/company/blog…
Paul Middlege retweeted
Today is the start of #NCSW19. We’ll be offering some thoughts on each daily theme. Today is all about knowing your customer. Read our thoughts here:
servicetick.com/company/blog…
Paul Middlege retweeted
The second part of our "six steps to building an engaged workforce and reaping the benefits of engaged employees" article series is now out. Read it here: servicetick.com/company/blog…
Paul Middlege retweeted
There are six steps to building an engaged workforce and reaping the benefits of engaged employees. Learn more here:
servicetick.com/company/blog…
Paul Middlege retweeted
ServiceTick's very excellent Boyden Manns judging entries at UK Employee Experience Awards 2019 today. #EXA19 #EmployeeExperience @awardsinter
Paul Middlege retweeted
Engaged employees – the magic ingredient of satisfied customers and successful businesses! Read our latest blog post here: servicetick.com/company/blog…
Paul Middlege retweeted
The promotion of @NorwichCityFC
to the Premier League offers a classic case-study of the power of Employee Engagement. Find out more here:
servicetick.com/company/blog…
Paul Middlege retweeted
Towergate Insurance has announced a new partnership with ServiceTick.
Find out more here:
servicetick.com/company/blog…
Paul Middlege retweeted
We’re delighted to announce the launch of our new 'Social Tracker' product, which gives you invaluable insight into what people are saying about your brand – and your competitors – on Twitter...
servicetick.com/company/blog…
Paul Middlege retweeted
ServiceTick's very own Boyden Manns will be bringing his #EmployeeEngagement experience to bear as a judge of the UK Employee experience Awards 2019. e-x-a.co.uk/meet-the-judges
Paul Middlege retweeted
We've just launched our brand new employee feedback product aimed at HR professionals and Team/Department leads. servicetick.com/what-we-do/v…
Paul Middlege retweeted
In National Customer Service week find out why CX has become the primary battleground for brands. Download our white paper here... servicetick.com/company/whit…
Paul Middlege retweeted
Want to nab yourself a #WeHappyFew Time Capsule? You'll be full of joy if you do! Simply retweet and follow to enter.
Paul Middlege retweeted
The ServiceTalk podcast Show 5 is now online! Technology and Innovation Director @paulobrien is joined by Head of Product @middlep to discuss SES - the 'ServiceTick Emotion Score' - and how a single word can provide valuable insight to your business. buff.ly/2HZjm7j
Paul Middlege retweeted
Latest expected survey response rates from ServiceTick.
servicetick.com/company/blog…
