Find, fix, and follow up on every customer concern

Toronto/SF
Joined June 2025
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Smart triggers let you write custom automations that only run when a natural language condition is hit (powered by @typesafeai) Detect and route customer concerns to the right team, alert on urgent language like data loss or churn indicators, and much more. Learn more: modem.ai/go/smart-triggers-x
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October changelog - Modem.ai • Collect feedback from your app, CLI, or AI agent • Integrations for @X, @plainsupport, and @MicrosoftTeams • Plugins for @claudeai, @ChatGPT/Codex, and @cursor_ai • Claude 5.5 models from @AnthropicAI • ... and more modem.ai/blog/changelog/octo…
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Collect customer concerns, skip the sensitive data. 🙈
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Avoid notification numbness, let us elevate top customer concerns. modem.ai/go/feedback-everywh…
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Without leaving @cursor_ai, find customer concerns and fix them. cursor.com/marketplace/modem
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Be honest, you're never going to re-read your call transcripts. ☎️ We'll transfer the moments that matter from each call and help you find, fix, and follow up on every concern. Learn more: modem.dev/go/meeting-recordi…
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Use our Claude Connector to create Dashboards that surface buried customer concerns. claude.ai/directory/modem
Claude Dashboards and Claude Motion are in beta today. Ask Claude to turn your data into live dashboards and your ideas into animated explainers.
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we finally added a model picker to Modem's cloud agent but we're not trying to sell you tokens - our business is ingesting data and turning it into a context graph your agents use so bring your own sub, bring your own keys is coming soon
Opus 5.5 and Sonnet 5.5 from @AnthropicAI are now available in Modem. Pick the model that works best for you and your automations.
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Opus 5.5 and Sonnet 5.5 from @AnthropicAI are now available in Modem. Pick the model that works best for you and your automations.
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We now integrate w/ @plainsupport 📬 Making it easy to combine support threads with the rest of your product context.
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Agents talk too much. 🤫 Our agent uses reactions when a reply isn't needed. See what more our agent can do: modem.dev/agents
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I wanted to know how far you can push these vids So I gave Opus 5.5 Blender, ElevenLabs and REAPER (DAW) and asked it to make a TV quality ad A week of prompting and Macbook-melting 3D rendering later ...
your Opus 5.5 motion graphics suck but that's okay, because we're mostly impressed the technical ability to create them deciding *what to show* and the overall style is the tricky part these aren't amazing, but providing an asset library and some guidance on style goes a long way
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stop working on hunk and pay attention to me
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Launch like @Sentry, who cut product research from hours to minutes using Modem. Learn how in this case study 👇
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SSO and SCIM - now available in Modem Provide secure access to Modem through enterprise identity providers like @okta, @googleworkspace, @azuread and more. Get started below 👇
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MCP is great but we should be real, it's still a usability nightmare on many platforms - cause it's often buried deep in settings So we've done a big push to build official plugins, cause they're easier to install for 90% of people
Modem is now live on the @ChatGPT marketplace. Without leaving your agent: - Connect all your customer channels in a few clicks - Find the problems users hit that never reach you - Start fixing them in Codex Stop building in the dark.
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