NAU ITS

Instructure has implemented a fix for the issue affecting Canvas and reports that impact is clearing up. We'll continue to monitor system performance throughout the day and update if the situation changes. If you continue to experience issues, contact the ITS Service Desk.

Instructure has reported that Canvas may be unavailable for users. NAU users may be experiencing long loading times or an error message when attempting to access Canvas. We're monitoring the situation and will provide updates as needed.

Happy Fall 2026, Jacks! 🪓 Our ITS Service Desk is available for technology support during move-in and throughout the semester. You can view our hours and submit a help request using the link in our bio.

Instructure has brought the Canvas platform back online, and NAU users can once again access the service. We’ll be continuing to monitor university systems throughout the end of the semester.

Instructure has reported an outage for Canvas affecting users globally. NAU will be monitoring the situation and providing updates as necessary.

Our technical teams have resolved the issue preventing NAU account logins. All services requiring NAU authentication are now accessible. If you continue to experience issues logging into your NAU account, contact the ITS Service Desk.

We're looking into an issue affecting NAU logins across multiple university services, including Canvas, LOUIE, id.nau.edu, NAUgo, and more. Our technical teams are currently investigating and working to restore service.

ITS' technical teams have resolved this morning’s Canvas issue, where students and faculty may have experienced missing courses and gradebook entries. If you continue to experience any issues accessing items in Canvas, please contact the ITS Service Desk.

We're aware of an issue affecting Canvas this morning, where students may have missing courses from their Canvas dashboards. Faculty may also find students absent from their Canvas gradebooks. Our technical teams are actively investigating and working to resolve the issue.

Our technical teams have resolved the issue impacting PeopleSoft webpages, with all three LOUIE portals now back online. If you continue to experience any persistent issues when using LOUIE, contact the ITS Service Desk.

Restoration work is ongoing for the outage impacting NAU’s PeopleSoft services, with systems remaining unavailable at this time. Other major university services, such as Canvas and wireless networks, are not affected and remain fully operational.

We’re continuing our restoration efforts on today’s PeopleSoft outage. We’ve identified a root cause, and a path towards full restoration is underway. We’ll provide an additional update before 8 AM tomorrow.

We’re aware of an issue where NAU’s PeopleSoft webpages are currently unavailable for users, including LOUIE, LOUIE HR, and LOUIE Financials. Our technical teams are currently working to diagnose and restore service.

The issue affecting authentication for Microsoft services has been fixed, and users can now log in to Microsoft applications using Duo. If any issues persist, contact the ITS Service Desk using the link in our bio.

Duo is currently reporting an issue where users are unable to successfully log in to Microsoft services, including M365 applications. We'll post an update as Duo's restoration work progresses.

All applications affected by the Microsoft 365 outage have been restored to service and are once again functional. Contact us using the link in our bio if you continue to experience any technical issues with M365 applications or services.

Microsoft is continuing its restoration efforts after yesterday's outage, with improvements to M365 functionality. Some select services remain degraded, including mail delivered into Outlook.

Microsoft 365 services are currently experiencing a global outage, where users may be unable to access certain M365 applications or services, including Outlook email. We're monitoring the situation, and we'll post an update as Microsoft provides additional details.

We've resolved the issue causing Canvas URL logins to receive an error message, and users are now able to access Canvas without issue. If you experience any additional issues, contact the ITS Service Desk using the link in our bio.

We're aware of an issue where users are met with an error message when accessing Canvas through canvas.nau.edu and in.nau.edu/lms. As a workaround, users can access Canvas by navigating to canvas.nau.edu/login/saml.