Is this how autopay mandate cancellation is supposed to work @ICICIBank @ICICIBank_Care ? I cancelled an #autopay mandate on my ICICI Credit Card on 27 May through their portal. Today (31 May), the payment was still deducted. When I contacted #ICICI support, they confirmed that the mandate had been cancelled on their end. However, I was later told that the merchant had not cancelled it on their side, so the payment request was processed anyway. What I don't understand is: • If a mandate is cancelled through the bank's official platform, why is a merchant still able to initiate a debit against that mandate? • If a payment request arrives after the mandate has been cancelled, why is it processed without any fresh authorization from the cardholder? • What is the practical meaning of "mandate cancelled" if a debit can still go through afterward? I'm attaching my conversation with customer support as proof. The conversation is a mix of Telugu and English, so it may not be understandable to everyone, but it clearly shows that ICICI acknowledged the mandate was cancelled and still explained that the payment was processed because the merchant had not cancelled it on their end. Looking to understand whether this is expected behavior, a process gap, something that needs escalation or am i missing something. Has anyone faced a similar issue? Requesting @RBI and @RBIsays to clarify: If a customer cancels an autopay mandate through the bank, should any subsequent debit request still be honored without fresh authorization?