Mudi Obor

With a recent $1.75 million in funding, we're even better positioned to help bring our FinServ clients into the future while investing in future growth. Thanks to @CIBCInnovation for your support! #FinServ #GrowthCapital bit.ly/2GAxHDQ

Using #NPS to measure #CustomerLoyalty and satisfaction? There’s a new metric in town. Watch our webinar to discover more about #CES, and how financial experts are using it to boost sales. bit.ly/2G63VGA

Boomers may be older, but they aren’t OLD. Discover the truth behind the top 3 myths about #BabyBoomers and #Millennials, and what you can do to enhance the banking experience for everyone. #TipTuesday bit.ly/2UrC0uD

Increasing sales of your business products are great, but how successful are increased sales if customer churn rises with them? Implementing an appointment management tool is one way you can increase #CustomerOnboarding in your organization. buff.ly/2BpuSDs

There is a big difference between a walk-in and a scheduled appointment in terms of revenue generation. Do you schedule appointments in order to increase revenue generation in your organization? #CustomerExperience #DigitalTransformation buff.ly/2Wwa3PP

How is your organization measuring where new opportunities are being generated from? If you’re not tracking the CTAs used in your marketing campaigns then you can’t measure the impact of your efforts. #DigitalTransformation #MarketingAnalytics buff.ly/2R8GG25

Your organization’s branding is its public representation. Does your organization ensure that third-party partners can support your branding guidelines in order to create a cohesive #CustomerExperience? #CustomBranding #DigitalTransformation buff.ly/2DdGFGm

"With the increase in customer service expectations, if customers feel they are receiving a poor experience, they are finding it easier than ever to change service providers". Is your organization providing real-time service that your customers desire? buff.ly/2QC07Ae

Implementing new technology is a huge undertaking, and when the solution is customer-facing, you want the rollout to be as seamless as possible. Does your organization practice customer journey mapping before rolling out new technology solutions? buff.ly/2CPduJK

You want to ensure that, once implemented, your new tech solution delivers measurable results against your organization's KPIs. Do you take advantage of the benefits that come with setting benchmarks for new #TechnologyImplementations? buff.ly/2rW5W1D

If your scheduling solution cannot integrate with your business CRM, you are placing yourself at risk of slowing down operational processes. Is your organization experiencing the benefits of integrating your scheduling solution with your businesses CRM? buff.ly/2RPdfmS

“Over 70% of #financialinstitutions globally placed “improving the customer experience” as one of their top 3 strategic priorities.” What has your organization done to enhance its #customerexperience and keep up with the future of the #banking industry? buff.ly/2M7evDj