Global Insight leader, hosting CX and digital insight communities that change the dynamic between brand and customer, proud dad and cricket tragic.
Sydney
Joined November 2008
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It has been a pleasure to talk to lots of clients this month , I learnt that the most successful brands are balancing the human touch with digitalisation to create impact. Here is my latest opinion piece: bit.ly/3zyMj07
peteraharris retweeted
Episode 6 of our Podcast as arrived. Huge thanks to Royston Lim for sharing his view on the future of insights.
potentiate.com/podcast/royst… potentiate.com/podcast/royst…
Fantastic person, fantastic client
Episode 5 of our Powering Human Experience Podcast series has arrived! We’re delighted to have Jannie Mai from Stockland on our podcast stage 👏 .
potentiate.com/podcast/janni… potentiate.com/podcast/janni…
😃😃
We're thrilled to announce the appointment of Daniel Alexander-Head as Director of Innovation for Potentiate. A very warm welcome to the team Dan!
potentiate.com/Latest-Insigh… potentiate.com/Latest-Insigh…
peteraharris retweeted
The true power of data is realised when it's hlighly-visual AND all in the one place.
Discover how you can get more value from your data and make informed business decisions with this latest blog from Bianca Scott.
potentiate.com/Latest-Insigh… potentiate.com/Latest-Insigh…
This is something I’ve been driving towards for a few years now
In business, as in life, relationships matter. Here, Peter Harris shares what you need to know about understanding 'Relational Experience'. Once you start thinking longitudinally, you’ll never go back!
potentiate.com/Latest-Insigh… potentiate.com/Latest-Insigh…
peteraharris retweeted
At Potentiate, we're significantly expanding our Online Qual services and to lead the way, we're thrilled to have appointed Jem Wallis - an industry qual legend - as our Head of Agile Qual.
A very warm welcome to the team Jem!
potentiate.com/Latest-Insigh…
Welcome Jem, thanks for joining the fun 😃
Great boost for @PotentiateHQ Qual - Jem Wallis has joined us as Head of Agile Qual potentiate.com/Latest-Insigh… #NewMR #MRX
peteraharris retweeted
We’re thrilled to share with you our first Podcast featuring an interview by Ray Poynter with Matthew Wright, the Aftersales & Quality Director for Renault Australia
potentiate.com/Latest-Insigh…
peteraharris retweeted
We’re delighted to announce our partnership with MirrorWave, a New Zealand-based company specialising in longitudinal relationship analytics.
#LongitudinalAnalytics #PoweringHX #HumanExperience #Loyalty #Advocacy #Relationships #BetterTogether
potentiate.com/Latest-Insigh…
peteraharris retweeted
Melissa Riley raises 5 questions that you can ask in your business to ensure your both measuring AND managing your customer experience.
#CustomerExperience #MeasurementandManagement #CX #VOC #HX #HXConnect
potentiate.com/Latest-Insigh…
peteraharris retweeted
In times like these, having a positive relationship with those around you, including those you work with, can make all the difference. Sometimes it's hard, but there's a way.
potentiate.com/Latest-Insigh…
peteraharris retweeted
In today's climate, brands need to be able to rapidly adjust their course to adapt to our new world 🌍...but how do we this confidently and have some level of certainty that customers will respond positively? The answer is to stay close to your customers. potentiate.com/Latest-Insigh…
peteraharris retweeted
During lockdown #OnlineQual has seen a huge surge and there's good reason for it - it can be #faster, #cheaper and #moreeffective than traditional face-to-face methods.
potentiate.com/Latest-Insigh…
peteraharris retweeted
A whole lot of happiness here at Potentiate as we celebrate our debut on the Global @GreenBook Top 50 Most Innovative Company list. We’re also the #1 APAC Head-Quartered company featured.
potentiate.com/Latest-Insigh…
#Innovation #GRITTop50 #GRIT #HX #BetterTogether
peteraharris retweeted
The @GRBN_org conducted the 4th Global Trust Survey in ten countries across the globe. As a Board Member of @amsrs_au, here’s what our CEO, @peteraharris uncovered.
potentiate.com/Latest-Insigh…
peteraharris retweeted
We spoke to over 11,000 Aussies to uncover what human behaviours we can expect in the coming months.
To help your business plan for the future post-COVID, we're inviting you to our #ComplimentaryWebinar on 2 June.
potentiate.com/Latest-Insigh…
Great thinking for the times we are living in, thanks @RayPoynter
No! You can’t stop research until things get back to normal. You need to utilise Scenario Thinking - newmr.org/blog/scenario-thin… - #NewMR #MRX #Insights #Research
peteraharris retweeted
No! You can’t stop research until things get back to normal. You need to utilise Scenario Thinking - newmr.org/blog/scenario-thin… - #NewMR #MRX #Insights #Research