PingBack

Customers should never have to repeat their story. Teams should never have to piece it together across a dozen tools. That is why we are building Pingback: one workspace for customer conversations, grounded answers, and the people behind them.

The most interesting part, integrations let's you connect your SRE agent to your monitoring and communication tools It's detect errors from logs run triage create ticket/issues and notify your team on slack Less work more clarity for technical teams Cc: @theo_ijoma

After creating adding content to your knowledge base you can use playground to test how your support assistant (Theo ai) respond to conversations using your knowledge base Cc: @theo_ijoma

"Omni-channel" connect your channels and bring customer conversation across multiple connected channels into a centralized shared inbox where you assign and manage easily with your support team Cc: @theo_ijoma

Write and Publish clean help center articles on PingBack You get a public support page where your help center is hosted you can add it to your site Cc: @theo_ijoma

Power your Support assistant on PingBack with your knowledge base The more comprehensive your knowledge base is the more easily your assistant resolve support tickets much faster Cc: @theo_ijoma

Clean widget studio for you to customize your widget appearance Cc: @theo_ijoma

Agent workflows coming to @pingback_hq Cc: @theo_ijoma