AI agents to engage and delight your customers across Phone calls, Chat, WhatsApp, SMS, Email and Slack.

Austin, TX
Joined April 2011
If you've been handed "do something with voice AI" and nobody said what, come by. Bring whichever call your team makes most. We'll show you what an agent does with it end to end, and we'll tell you where it falls short too, because some calls still need a person. We're set up at Booth 20071 at Money20/20. Venetian Expo, Las Vegas. Walk up, or grab a slot on the Money20/20 connect portal. Portal link is in the first comment.
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Fresh ideas turning into working voice agents in a few hours. That was our #SFTechWeek workshop on Tuesday. Some of what people built: - takes a police station's emergency calls and fills in the forms - replaces a dealership's chatbot with an agent that picks up the phone - screens a parent's calls and hangs up on scammers - somebody's first agent, in Agent Studio Got your own idea? Start with the example repo: github.com/plivo/python-agen…
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Voice AI agents look great in demos and POCs. Then real callers show up. Within a week, the same five things break, and most of them have nothing to do with your model or your prompt. They're about how people talk on the phone. A caller pauses to think and the agent cuts them off mid-sentence. It gets a phone number wrong. It butchers a name. Venky covered all five in his talk at the AI Engineer World's Fair in San Francisco. Here's the short version: 1. 𝗟𝗮𝘁𝗲𝗻𝗰𝘆. Callers notice any delay over 750ms. Past 1.2s, they start hanging up. Reasoning models don't help much here, since thinking has to be off to keep the agent fast. Our best results have come from small open-weights models like Qwen 3.5, or Gemma 4 if you need multilingual support. 2. 𝗧𝗿𝗮𝗻𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻. The best speech-to-text engines get a 4–6% word error rate on clean test sets. Real calls push that past 10%. Dynamically boost keywords only at the point in the call where you need them, and let the LLM fix misheard numbers. 3. 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗻𝗴 𝗱𝗮𝘁𝗮. More than half of agents get this badly wrong. Treat a phone number or a date as a typed field, not a line in a transcript, and confirm it before moving on. Thinking in fields takes accuracy from 30% to 95%. 4. 𝗪𝗵𝗮𝘁 𝘁𝗵𝗲 𝗮𝗴𝗲𝗻𝘁 𝘀𝗮𝘆𝘀 𝗼𝘂𝘁 𝗹𝗼𝘂𝗱. Don't send LLM output straight to text-to-speech. Clean up emails, dates and currency yourself so they sound right, and slow the voice down for names and numbers. 5. 𝗧𝘂𝗿𝗻-𝘁𝗮𝗸𝗶𝗻𝗴. A pause doesn't mean the caller is done. And an "uh-huh" doesn't mean the agent should stop talking. Full talk is up on YouTube: youtube.com/watch?v=vblnYHzB…
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Introducing Plivo CLI. Your coding agent can now connect your voice agent to Plivo phone numbers, over SIP trunking or WebSocket streaming, right from the terminal. And when a call fails, it can help find out why. plivo.com/blog/introducing-p…
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6 billion calls a year. 5,000+ builders across India. One consistent ask: lower pricing. Done. India domestic calls via Plivo Voice APIs or SIP trunking now cost ₹0.19 per 30 seconds. Get started here - cx.plivo.com/signup Happy Independence Day!
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Speech recognition, language models, and voice synthesis have each had their breakthrough moment. For voice agents, that moment hasn't happened yet. The biggest unlock won't come from any single layer getting better. It'll come from how STT, LLM, and TTS work together. Latency across the chain, graceful failure handling, and real-time orchestration at scale. On April 1st in SF, product leaders from Plivo, Deepgram, and Inworld AI are getting into exactly that. How the pieces interact, where they break, and what the next generation of the stack looks like. 🎙 Vyas A - Head of Product, Plivo 🎙 Kylan Gibbs - CEO, Inworld AI 🎙 Anoop D. - CSO, Deepgram Panel, networking, food and drinks. RSVP link and more details in comments.
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🇺🇸 Nvidia, Plivo, and Deepgram headline this week, from production voice stacks in San Francisco to startup hackdays in New York and GPU stacks in Seattle. Subscribe to our weekly newsletters at bondcommunity.ai/#join 𝐒𝐚𝐧 𝐅𝐫𝐚𝐧𝐜𝐢𝐬𝐜𝐨 (1) Mar 28th | MeetStream AI x Scalekit Hackathon | Build Day SF | luma.com/vm5u7kog?utm_source… Build meeting agents that take real action, from live call copilots to post-meeting follow-through with user-scoped permissions. (2) Mar 30th | HackwithBay 2.0 | By @neo4j , @gmi_cloud , @rocketdotnew luma.com/2n8vk5s3?utm_source… Thoughtful agents for productivity, built in a high-energy hackathon with mentors, demos, and teams shipping fast. (3) Mar 31st | A Case for the Boring AI Company, hosted by theAgentic | By @theagentic, @Workato luma.com/m1cphtal?utm_source… Founders and researchers on what it takes to build AI systems that need to work in production, not just in demos. (4) Apr 1st | Voice AI Agents Decoded | Plivo, Deepgram & Inworld Leaders on What Breaks and What Works | By @plivo , @DeepgramAI , @inworld luma.com/dihiwe4q?utm_source… Builders from across the voice stack compare notes on latency, architecture, and the production failures that separate demos from real voice agents. More events here luma.com/genaisf 𝐍𝐞𝐰 𝐘𝐨𝐫𝐤 (1) Mar 28th | Silly Hacks 2026 | By @FonziAI, @Replit luma.com/fools?utm_source=bo… Silly Hacks brings together builders, hackers, and sponsors like Replit, Fonzi, and Valon for absurd ideas that still have to ship to prod. (2) Mar 29th | LangSmith for Startups Presents: Sunday Hacking Brunch (New York) | By @LangChain luma.com/u7lnmzuh?utm_source… A Sunday hacking brunch for founders and startup engineers building with agents, with time to work, compare notes, and meet LangChain’s deployed engineering team. (3) Mar 29th | Build with TRAE.ai & MiniMax @ NYC (Hackathon) | By @Trae_ai , @MiniMax_AI luma.com/my6krrea?utm_source… A hackathon for students and young developers using TRAE.ai and Minimax to prototype AI products fast, from creative ideas to practical tools and workflows More events here luma.com/bond-ny 𝐒𝐞𝐚𝐭𝐭𝐥𝐞 (1) Mar 31st | NVIDIA Developer Meetup | Seattle Edition | By @nvidia luma.com/NVIDIASeattlemeetup… NVIDIA open models, OpenClaw on NVIDIA GPUs, and a room of developers comparing notes on what is shipping now. More events here luma.com/bond-seattle
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Plivo is heading to the Magicball AI Festival 2026 in Bengaluru on 16th March - and we couldn't be more excited. Our own Ayush Anand, Head of Product - Voice AI at @plivo, will be on stage at one of India's largest AI communities - talking about what it really takes to build Voice AI that works in production. Not the theory, but the real stuff concerning Voice AI - the low-latency pipelines (<750 ms), natural turn-taking, agents that sound human and actually perform. Ayush will also focus on our developer platform which gives you a complete voice AI pipeline - STT, LLM reasoning, TTS, and STS, with the freedom to choose the models and providers that work best for you! Your models. Your logic. Our pipeline. Voice AI is moving fast. The gap between experimenting and shipping something real is where most teams get stuck. Ayush has been deep in this for years at Plivo having led messaging, then cloud telephony and now Voice AI at scale - come hear what makes Plivo's voice AI truly unique! Powered by @plivo | @Grayscale | @ElevCap | @Razorpay See you there! 👋 #VoiceAI #AIAgents #ConversationalAI
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Plivo brought Voice AI Agents to AI Impact Summit 2026 (@OfficialINDIAai) And the response strongly reinforced that businesses globally are moving towards ‘AI-powered voice automation’ - throughout their entire customer and operations journey! This is where @plivo comes in. Plivo showcased how its AI Voice Agents can speak with customers in a natural, human-like way, 24/7. The gap between how a human sounds and how AI sounds is now almost blurred. Instead of relying on human teams to answer every call manually, businesses can now deploy Plivo’s AI agents to speak with customers on their behalf and manage conversations from start to finish. Plivo's Global Product, now built for 'Bharat'. This is the scale we are building at: 📞 Powering 1Bn+ conversations every week 🏢 Transforming voice communication for 50,000+ businesses 🚀 Emerging as the 'Go-to Voice Stack' for AI-native voice startups 🌾 Powering Amul’s Sarlaben, helping 36 lakh farmers across Gujarat get support through a simple voice call in their own language Our Voice Agents operate with low latency of <750ms , understand mixed speech, speak Indian languages naturally, and perform reliably even in noisy environments. This is what Building for Bharat looks like. Here’s a glimpse of what we showcased at the summit 👇 #VoiceAI #AIAgents #AIImpactSummit #ConversationalAI #BuiltForBharat
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If you’re building in Voice AI, you know that most AI voice agents never make it past the POC stage. They break on latency, call quality, call reliability (when real traffic hits), and the telephony layer which most teams typically underestimate. So here’s something interesting - We’re hosting a Reddit AMA in  👉 r/VoiceAutomationAI with Venky B (@bevenky) , Founder & CEO of @plivo (YC S12). Hosted by Unio - The Voice AI Community and powered by SLNG, get your questions answered within 24 hours! How often do you get an opportunity to ask your voice AI queries directly to a founder who has spent over a decade building global voice infrastructure? Now’s your chance! Drop your questions here 👇 lnkd.in/gqty3Apm #VoiceAI #RedditAMA #AIAgents #VoiceAutomation #Telephony
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Tomorrow is our final day at Booth 5.12, and this week has honestly been a reminder of how fast things are moving in the AI space! 🚀 It is now common knowledge that if the Voice AI technology doesn’t understand and respond in the languages people actually speak, it doesn’t work. We had many discussions around how @plivo is solving this problem with our voice infrastructure that was developed at a global scale, and has now been tuned for India. 🇮🇳 If you are at IndiaAI Summit (@OfficialINDIAai), come find us at Hall 5, Booth 5.12 before we wrap up. And if you are building for India from anywhere, tomorrow is also the last day to recharge and have your credits matched 100%. Book a meeting with us here: lnkd.in/dceYhM_i See you at Booth 5.12, Hall 5! #IndiaAIImpactSummit2026 #BuiltForBharat #VoiceAI #AtmanirbharBharat
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24 hours left! ⏳ Booth 5.12 at IndiaAI Summit (@OfficialINDIAai) closes tomorrow, and it’s been a packed few days for @plivo in Hall 5! 🔥 If you’re at the summit, come by and meet the Plivo team before it wraps up. We’re still running Voice AI demos and having conversations about how you can instantly deploy human-like Voice AI Agents for your business! And a reminder - The 100% extra credits on recharges end tomorrow. If you’re building from anywhere for India, this is the last chance to signup, recharge and have it matched. 💯 + 💯 Book a meeting with us here: lnkd.in/dceYhM_i #IndiaAISummit #BuiltForBharat #VoiceAI #AtmanirbharBharat
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Two days in, and IndiaAI Summit 2026 (@OfficialINDIAai) already feels historic! 🇮🇳 Here’s what’s happened so far: - Global tech leaders from 100+ countries under one roof - 250,000 registrations on Day 1 and 300,000 on Day 2 alone - 3,250+ speakers across 700+ sessions - 800+ exhibitors showcasing AI innovation - Global Tech Leaders like Sundar Pichai (@sundarpichai, @Google), Sam Altman (@sama, @OpenAI), and Dario Amodei (@DarioAmodei, @AnthropicAI) shaping the conversation This is where the next wave of AI is being built 🔥 At @plivo, we’re bringing our global-scale voice infrastructure to power Voice AI agents that work for how India actually communicates. Sign up and recharge on Plivo, and we’ll match your recharge with 100% extra credits through Feb 20! 💯 + 💯 Book a meeting with us here: lnkd.in/dceYhM_i #IndiaAISummit #BuiltForBharat #VoiceAI #AtmanirbharBharat
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The @plivo team is on the floor at the India AI Summit! @OfficialINDIAai 🇮🇳 If you’re at the summit and thinking about deploying Voice AI in India, come meet our team who have actually built and run the rails behind it. 🔥 We’re at Booth 5.12, Hall 5, running live demos and having real discussions about how Plivo enables you to have natural, human-like voice conversations with AI. Bonus: We’re offering 100% extra credits on every Plivo recharge for new signups from India. 💯 + 💯 Book a meeting with us here: lnkd.in/dceYhM_i Meet the team that has spent years building voice infrastructure at global scale and has now brought AI into it : Venky B, Aditya, Ayush, Disha, Hamad, Jayakrishnan, Deep, Likith, Ayushi, Shalu, Puneet, Aditya, Vedang, Sagar #IndiaAISummit #BuildForBharat #VoiceAI #AtmanirbharBharat
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It’s Feb 16 and we’re officially live at India AI Summit! 🎉 And here’s a big one: From Feb 16 to Feb 20, we’re offering 100% extra credits on every Plivo recharge for new signups from India. 💯 + 💯 You invest in your product, and we match your credits. There’s no code to apply and no hoops to jump through. We’re backing every builder this week and giving you more runway for whatever you’re building for Bharat! 🔥 We’re at Hall 5, Booth 5.12 with live Voice AI demos running all week, here to meet builders, founders and teams who are serious about deploying AI in India. Come find us. Book your meeting slot here: lnkd.in/dceYhM_i #IndiaAISummit #BuildForBharat #VoiceAI #AtmanirbharBharat
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Every day, millions of farmers worry about the same things: their cattle's health, pending vaccinations, milk prices etc. The hardest part? Finding someone who can answer. Today, @Amul_Coop (Amul India) launched 'Sarlaben' 🤖 - an AI Agent built on 50+ years of cooperative data, with the valuable support of the @EkStep_Org (EkStep Foundation team), in enabling seamless multilingual and voice-enabled access. Sarlaben speaks 'Gujarati', works on a feature phone or landline, and gives farmers real-time answers to queries on milk procurement, animal health, and veterinary care. No app download. No internet. No literacy barrier. A farmer simply dials a number, asks her question in her own voice, and gets real-time answers on milk procurement, animal husbandry, or veterinary care. @plivo is proud to power the voice AI infrastructure that makes Sarlaben possible - connecting real-time conversational AI to 36 lakh dairy farmers across Gujarat, many of whom have never touched a smartphone. When we built our voice platform, we always believed it could do more than power business calls. Today, it's bringing an entire farming community closer. It's bridging the gap between those 36 lakh farmers and the answers they've waited decades for. Grateful to our partners Santosh Kevlani, BalaKrishnan A, PMP®, Thejaswini Anand, Mohit Garg, Kirti Pandey at EkStep Foundation for their collaboration in making this possible. "True AI adoption at scale means meeting people where they are. Not where the technology wants them to be." This is what 'Voice AI at scale' looks like. This is what Plivo strives for. 👉 Read the announcement here: lnkd.in/dfYAa83R #AmulAI #Sarlaben #Plivo #VoiceAI #ConversationalAI #AmulLanguageAI #BHASHINI #DigitalIndia #CooperativeMovement #EmpoweringProducers #InclusiveTechnology #AIforBharat #InnovationForAll #EkStepFoundation #Gujarat #IndiaAISummit #AIforIndia #ConversationalAI #AIAgents #VoiceFirst #AIFirst #AtmanirbharBharat #AIImpactSummit
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India AI Summit - We'll be there. Hall 5, Booth 5.12 at Bharat Mandapam. Plivo's Global-scale Voice AI - built for how India actually communicates. Come see it live! @OfficialINDIAai See you next week.
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We wrapped up @TheProductfolks (Un)Conference ’25 in Bengaluru yesterday, and the energy around real-time AI was unreal! The highlight was the conversation between our founder and CEO, Venky B (@bevenky), Pratyush Kumar @pratykumar, @SarvamAI and Hemant Mohapatra @MohapatraHemant, @LightspeedIndia where they spoke about lessons from scaling: why a product quality beats branding every single time, why allocating capital wisely (especially in early-stage AI) matters, and how choosing the right market - US vs India - can define the next decade of growth. They dove into responsible AI, the future of voice agents, and the frameworks that matter when building Voice AI products...and how Voice AI Agents are all about sounding "human" where 'latency' can make or break the whole experience! We also met incredible builders, PMs, and founders who are shaping what comes next. Watch the trailer and keep an eye on the channel for the full video out soon.. #Unconference25 #TheProductFolks #Plivo #AI #VoiceAI #ProductBuilders Plivo team at (Un)Conference '25: @dishasahdev @ayushanand1991 @HamadJowher @ayushigaur246 and Jayakrishnan Nair
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