Director of Quality, Innovation and Improvement, North West Ambulance Service. All views are my own.

Bolton, England
Joined March 2012
‘Never forget that it’s your voice in the darkness that gives hope to those who really need it’ anon @NWAmbulance – at Southport, England
Never was this truer than the day I’ve had today with the remarkable @grahamP36 @NWAmbulance
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Maxine Power retweeted
Together we're co-designing and developing this community of nursing and midwifery leaders who have direct responsibility for or a background in quality improvement. Sign up to join the network here #teamCNO: bit.ly/3FQRGNy
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The whole north west today - working to improve patient safety and handover - our CEO leads open the day 👍
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Congratulations to our news starters in our patient transport service who have completed their induction training and are now working in their new roles across the North West. Don’t miss our current vacancies page if you are looking for a career change: nwas.nhs.uk/careers/vacancie…
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Interesting work in East Lancashire with the 2 hour urgent response team looking at how we can safely avoid ambulance conveyance through local collaboration
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Maxine Power retweeted
We made it back in the room! Great to be hearing about some best practice and the work that all the teams have been doing since we last met! @NHS_GM @Aqua_NHS @NWAmbulance #GMhandover
In the room with the teams from the GM health and social care partnership - great energy and presentations on improving things for patients at A&E ambulance handover
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In the room with the teams from the GM health and social care partnership - great energy and presentations on improving things for patients at A&E ambulance handover – at Urmston, England
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Maxine Power retweeted
Great discussion with @HeroesCic for the @NWambArmedForce network first birthday 🎉 @NWAmb_simwal @NWAmbulance #NWAS
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Also fab talk from @powerNHS on women’s history in the ambulance service and the brilliant Ruth and Charlie shared their brilliant children’s book ‘hello ambulance’ @NWAmbulance
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Fab time facilitating the women’s network event. A little pirate inspiration to help us think about what rules we want to follow, how we support one another and what action we’ll take on issues like maternity, parenting, menopause and sexual safety #BeMorePirate @PhillipaWinter
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Brilliant - what a great personal story - thank you Emily for your service and leadership ❤️ – at Liverpool, England
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Our chairman opens with a compelling account of the importance of equity @NWAmbulance and our commitment to improving everyday #nwaswomen – at Liverpool, England
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This made me laugh out loud @andrewbeardsley watch out for another freak happening!! – at North West, England
Due to unforeseen circumstances an Easter Egg appears to have fallen out of the cupboard and opened itself. Therefore, in order to avoid food waste I have eaten it. I shall be making no further comment about this upsetting accident and ask that my privacy is respected. Thank you.
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Maxine Power retweeted
Q3: one of the most common barriers I've seen to quality improvement over the years is leaders losing interest or energy or moving on to other priorities. Most large scale change efforts fizzle out. Having constancy of purpose for the long haul is critical for sustainable improvement #LeadingQI #QIHour
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Joe Loughran @NWAmb_Panel @NWAmbulance sharing how we can work with patients and public to understand how long A&E waiting times are. Joe is running a test of change in his local area on increasing awareness of how to access live waiting time data #cmhandover
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Good morning! @helenckg & SimonConstable - Chief Exec @WHHNHS opening the #CMHandover session. Looking forward to the improvement ideas and learning.
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Great to see our ED Matron Sarah present on work we’ve been doing to reduce ambulance handover delays in RLH ED @LivHospitals since December. Q: Is it “fixed”? No. Q:Is it better? Yes. And we’ve got data to prove it. Never underestimate the importance of better.
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Great sessions this am - ready for a re-start!! Let’s go…… – at Warrington, England
Replying to @Dami_jibola
It's a wrap! The teams are not just working on solutions but finding the right solutions, collaborating, thinking about the system and the patients. Looking forward to the next time! @helenckg @Aqua_NHS @delfcrg @NWAmbulance
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Kicking off with the data - ⁦@NWAmbulance⁩ analyst Ed tells the story over time ⁦@Aqua_NHS⁩ ⁦@NHSNW⁩
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Thank you so much to ⁦@TheIHI⁩ for the MFI - used globally to improve health and care - a universal resource for all ⁦@NWAmbulance⁩ ⁦@Aqua_NHS⁩ ⁦@NHSNW⁩
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