
I distribute content on Reddit and Youtube. 100M+ views across 50 startups. Spacestation Labs. Co-host @gregoryandpaul show. ex-CTO, @uwaterloo.
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Joined February 2010
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Sonos turned a premium speaker into an alarm customers had to unplug.
One customer had an alarm set for a holiday.
The new app gave him no way to turn it off.
Reddit told him to use the desktop app.
He asked if Sonos was going to buy him a computer.
That may be the funniest product support escalation I have ever seen.
We do Reddit marketing better than anyone else.
spacestationlabs.ai/
We do Reddit marketing better than anyone else.
spacestationlabs.ai/
We do Reddit marketing better than anyone else.
spacestationlabs.ai/
GoDaddy turned one domain renewal into five charges and a week of lost business.
The domain never came back online.
Six support chats gave six different explanations.
He finally cancelled his bank card just to stop the charges.
The craziest part is not the mistake.
It is making the customer investigate your company for you while his business sits offline.
Reddit kept every receipt.
We do Reddit marketing better than anyone else.
spacestationlabs.ai/



