Child of the King, wife, mother, sister & friend, professional agricultural enthusiast full of grit and grace. My views and tweets are my own.

Raleigh, NC
Joined March 2009
Why Chime takes risks traditional banks don't bit.ly/4zUtODk
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I'm not at Cannes but if I were - I'd be here! Go team! bit.ly/4dCPJpz
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What are the systematic approaches that separate those who deliver growth from those who don’t? Register today -- and Join Jamie Cleghorn and Rob Stein tomorrow to unpack the strategies that win. bit.ly/4cT3FeK
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Your Next Customer Will Find You Using AI. Now What? bit.ly/3OvAsNC
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When AI Optimizes the Wrong Thing bit.ly/4txol19
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Great connections with clients, partners, colleagues and customer leaders in Seattle at Qualtrics X4. If you didn't have a chance to attend - stay tuned -- we're publishing our event summary soon. Until then, a few photos of the team1 bit.ly/4s26Xk8
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The advantage of scale with Robert F. Smith, founder & CEO of Vista Equity Partners bit.ly/47mJwdP
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The advantage of scale with Robert F. Smith, founder & CEO of Vista Equity Partners bit.ly/3PWCUgf
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Join Us at Qualtrics X4 bit.ly/4b8ILGo
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Join Us at Qualtrics X4 bit.ly/40OYupg
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Through a new partnership with the Cambridge Judge Business School, University of Cambridge, Bain’s Stratos initiative is creating a distinctive global platform for the world’s most influential female leaders in financial services. Learn more: bit.ly/4kIa66K
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What does it take to turn AI ambition into real impact? Bain’s leaders and industry executives share how CEOs can move from experimentation to execution - putting people, operating models, and decision-making at the centre of AI transformation. Download... bit.ly/4aaKZo4
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Bain & Company's Richard Lichtenstein spoke with CX Dive about the challenges CX leaders face when customers use AI chatbots, including what leaders should consider in terms of AI security. bit.ly/49yxvSN
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Digital Experience Is Where Customer Loyalty Begins—or Ends bit.ly/3YHKpZP
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Deciphered - From Assistants to Agents: The Future of AI in Financial Services bit.ly/4ihisRD
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AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience bit.ly/3LBjpYJ
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Utilities Can Power Growth Through a Better Customer Experience bit.ly/3LLvJ8y
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Companies with Higher Technology Maturity Get the Most Out of AI bit.ly/3LlDL8b
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How a Manufacturer Catalyzed Growth with Sales Plays bit.ly/4nuaA0Z
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Bain’s 2025 B2B Growth Agenda - How to Ignite Two Times More Growth bit.ly/41yCTSS
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