@rtrhelp

We've moved! Chat is now the quickest way to connect directly with our agents. Visit the Help Center on the RTR app or https://xitter.cf/t.co/7WC6R5KViq for more info.

renttherunway.com
Joined June 2019
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We've moved! Chat is now the quickest way to connect directly with our agents. Visit the Help Center on the RTR app or help.renttherunway.com for more info.
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Happy to help! Please send us a DM with your email address so we can take a look.
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Due to site maintenance, our website and app are currently down. We should be back up and better than ever around 8am EDT! We apologize for the inconvenience.
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After scheduled site maintenance today (3/26) impacting the RTR site and app, we are back online! We apologize for the inconvenience.
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Due to site maintenance, our website and app are currently down. We should be back up and better than ever around 11am EDT! We apologize for the inconvenience.
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Due to the impact of Hurricane Ida, our carriers are anticipating delays and RTR orders and returns may be impacted. We apologize for this inconvenience.
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After a temporary outage today (7/26) impacting the RTR site and app, we are back online! We apologize for the inconvenience.
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We are currently experiencing an outage affecting our site and app. We are on it, and are working to resolve this issue ASAP!
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Due to inclement weather + high shipping volume, our carriers are anticipating delays and RTR orders and returns may be impacted. We apologize for this inconvenience. Stay safe and warm!
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As a reminder, we’ll be closing company-wide operations early today Nov. 3 to ensure all employees have time to vote. Any orders placed after 1PM EST will not be processed until Wednesday, Nov. 4th. Thank you for exercising your right to vote!
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To our RTR community – we’re all facing unprecedented, uncertain times ahead. It’s easy to feel overwhelmed, and we want you to know we’re here for you.
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We’re so grateful to have such an engaged community, online & off. If you’re used to spending time with us (& your fellow RTR members) in our stores each week, know there’s a place for you here – whether chatting in our IG comments or sharing your WFH rentals & mirror selfies.
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Finally, don't forget to take time for yourself. The little things add up to keep you feeling good – from creating a routine, to eating a meal, to simply getting dressed in the morning. We’ll see you (virtually) very soon.
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In areas affected by the California wildfires, our shipping carriers are experiencing delays. Delays may affect your deliveries and returns, so please check your tracking information for the latest status. Please shoot us a DM if you have any questions. Stay safe!
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We’ve completed our system upgrade and are back to business as usual. We’re welcoming new orders and new subscribers to our growing community! Read more ➞ bit.ly/RTRBackToBusiness

Back to Business as Usual - The Shift

We are happy to share the news that we completed our system upgrades and are back to business as usual! We’re officially welcoming new orders and subscribers.

rtrshift.com
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Some of our customers have recently experienced unacceptable issues with their orders. We’ve let you down, and we’re going to fix it. Here’s what we’re going to do to make it right ➞ bit.ly/RTRImportantUpdate
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