CoachMel

Dear @Hertz, You suck. I paid for a 7 passenger minivan to be picked up tomorrow for a family vacation we're supposed to go on this weekend, but have been informed by your Tyler, TX location that the minivan is not available and, in fact, there are no minivans available anywhere, apparently. Super awesome, though, that y'all can refund me my money in 7 business days for a vacation I leave for in 3 days. Awesome. Even if y'all were to refund it to me and get it to me today, it's an additional $200 to rent from your competitor, @Enterprise, because it's just such short notice - are y'all going to give me that extra $200 for that? I don't understand how we pay for a reservation, but your location(s) aren't required to fulfill those reservations, especially when they had adequate time to make sure it would be fulfilled. Your customer service is non-existent. There's no way to escalate this, or to even figure out who the regional or district managers are. The location numbers just go to dial tone, so I can't even contact them. This has been a disaster. Sincerely, A very upset Husband & Dad who has to now figure out how to cancel the family trip we've been planning for months and hope everywhere else we've already paid for will understand enough to give us refunds so close to the time we're supposed to be there and then, the most frustrating part, having to break the hearts of everyone in his family who had been saving and planning for this for such a long time. To everyone else out there: avoid your future troubles and don't use @hertz.