Lim Ja Shen

Hi @AskRapidKL, I would like to seek your assistance regarding public bus connectivity to Hospital Picaso, Petaling Jaya. If I travel from LRT Asia Jaya Station to Hospital Picaso (110, Jalan Professor Khoo Kay Kim, Seksyen 19, Petaling Jaya), may I know: Which Rapid KL bus number should I take? Is there a direct bus service from LRT Asia Jaya? Where should I board the bus? Which bus stop should I alight at? How far is the walking distance from the bus stop to the hospital? If a bus transfer is required, which connecting bus route should I take? I would appreciate it if your team could provide the recommended route and detailed travel instructions. Thank you for your assistance. #RapidKL #PublicTransport #PetalingJaya

A BIG shout-out to the Maybank Card Centre team at KL Main Branch, Merdeka 118 Mall! 👏💛 I would like to give my highest appreciation and recognition to the entire team for their exceptional customer service. During my visit, I was genuinely impressed by how courteous, professional, attentive and incredibly helpful the staff were. They went above and beyond to assist me with my enquiries, patiently addressed my concerns and made sure I received the assistance I needed. This is what outstanding customer service should look like! Their professionalism, positive attitude and commitment to customer satisfaction truly deserve recognition. Please extend my heartfelt compliments to the management and the entire Card Centre team. Maybank is fortunate to have such dedicated and customer-focused employees. Excellent service deserves to be recognised and celebrated! Keep up the outstanding work! 🌟 @MyMaybank #Maybank #CustomerExperience #ExcellentService #CustomerAppreciation

Dear @MyMaybank, For your information, I have already sent your team a Direct Message (DM) containing my detailed application chronology, financial circumstances and concerns regarding my previous unsuccessful credit card applications, including the RM5,000 Fixed Deposit-secured arrangement. I have also explained that, following my assessment on 30 October 2026, I understand that I currently do not meet Maybank’s credit criteria. I am not seeking another appeal or reconsideration. I sincerely hope your team can review my enquiry and provide professional guidance on the possible factors affecting my eligibility and the improvements required before considering any future application. I would appreciate your assistance in forwarding my enquiry to the relevant department. Thank you for your attention and assistance.

Dear @MyMaybank, kindly check your email regarding my formal complaint about the MGCC calls on 24 October 2026 at approximately 2:55 PM and 2:59 PM. I have requested the respective team to investigate the call transfers and identify the agents involved for my fair assessment. Please acknowledge receipt, refer this matter to the appropriate investigation team, and provide me with a complaint reference number. Thank you.

Dear @MyMaybank , I wish to express my serious dissatisfaction with the outcome of my Maybank 2 Gold Cards application under the Fixed Deposit (FD)-pledge arrangement. My application was submitted on 20 October 2026 and rejected on 21 October 2026. Following further communication with Maybank’s Customer Feedback & Resolution Management (CFRM) team, I remain dissatisfied with the decision and the explanation provided. I have now escalated this matter to Bank Negara Malaysia’s BNMLINK on 22 October 2026 and submitted my formal appeal letter and Letter of Demand for further attention and consideration. I am requesting a fair reassessment of my application, proper consideration of my supporting documents and current financial circumstances, and a clear written explanation addressing the concerns I have raised. I am prepared to place a RM5,000 fixed deposit and have provided my latest CCRIS report and recent repayment records as supporting information. I have also been a Maybank customer for almost five years. My request is straightforward: I want Maybank to review my application fairly and reconsider issuing a new Letter of Offer for Maybank 2 Gold Cards under an FD-pledge arrangement, subject to the Bank’s applicable requirements and approval. I have given Maybank and BNMLINK 14 working days from 22 October 2026 to respond to my concerns, with 11 November 2026 as my requested response deadline. I sincerely hope @MyMaybank will take this matter seriously, refer it to the appropriate reviewing team and provide a meaningful written response instead of simply reiterating the previous decision. I look forward to Maybank’s response and a fair review of my case. Thank you.

Hi @MyMaybank, I seek MGCC Social Media Team’s assistance to forward my request to CFRM regarding my outstanding Greentown Ipoh Branch matter (Ref: 04IDMYR7R). Despite replying to Ms R. Yogamalar Raman and trying email & phone, I have received no response. Kindly assist with a written update. Thank you.

Hi @MyMaybank, I need your assistance regarding my Maybank Cash Back Mastercard Platinum application. I was advised by Ms Ku Yann Ching to submit a fresh application with updated documents, and CFRM confirmed I could do so. However, Kak Siti Nurafikah informed me that I must wait 3 months after my last rejection. Could you please clarify and assist? Thank you. 🙏

Dear @MyMaybank, I am seeking your assistance regarding my ongoing credit-card application complaint and a concerning communication issue. On 8 October 2026, I submitted a new credit-card application with updated supporting documents through Ms Fatin Hamnani at Maybank Greentown Branch, following earlier guidance from CFRM. On 9 October, I was informed via WhatsApp that my application had been declined due to “unsatisfactory payment history.” I politely asked for advice on the reason for the rejection and the appropriate next steps. However, this evening, I noticed that her WhatsApp profile picture was no longer visible to me. I am concerned that I may have been blocked. I am shocked and confused by this sudden change, especially as I have tried to communicate respectfully and have expressed my appreciation for her assistance. I cannot confirm the reason for the change, and I do not wish to make assumptions about her intentions. My complaint is currently under review by Maybank CFRM, with an update expected by 15 October 2026. Could your team please refer this additional concern to CFRM and advise me on the appropriate official communication channel? I am not demanding credit-card approval. I am seeking clear explanations, professional communication, proper guidance and a fair review of my concerns. Thank you for your assistance.

🚨 @GrabMY, I need your assistance to investigate this matter. I received a Grab login alert showing the device as “APPLE iPhone19,2” on 6 October 2026 at 7:37 PM. However, I am currently using an iPhone 18 Pro. Please investigate this device discrepancy and verify the login session to ensure my Grab account is secure. Kindly advise me on the outcome of your investigation. Thank you. 🙏 #GrabMY #Grab #AccountSecurity

Hi @Maxis , good day. I would like to enquire about upgrading my current iPhone 15 256GB to the new iPhone 18 Pro 512GB under my existing Maxis Family Plan. May I kindly request your assistance to check the following details? What is the monthly instalment for the iPhone 18 Pro 512GB under my existing Family Plan? Am I eligible for the Zerolution programme? Is there any upfront payment or device deposit required? What is the contract duration (24, 36 or 48 months)? Will there be any additional monthly charges for my Family Plan? Is there any early termination penalty or outstanding commitment for my current iPhone Zero Solution contract? Can I upgrade my existing device without terminating my current Family Plan? I would appreciate it if you could provide me with the complete monthly payment breakdown, including the device instalment and postpaid plan charges. Thank you for your assistance. I look forward to your response.

Hi @MyMaybank . I would like to seek your advice regarding my Maybank credit card application. For your reference, my current monthly income is: • Basic salary: RM1,923 • Fixed cost-of-living allowance: RM100 • Total fixed monthly income: RM2,023 I currently hold a CIMB credit card, and I have already cancelled my UOB credit card effective 15 September 2026. Therefore, my current credit card commitments have changed. I am able to provide the following supporting documents for your assessment: • Latest 3 months’ salary slips • EPF statement • EA Form • Latest bank statements • UOB credit card cancellation/release letter • Any other documents required by Maybank I would also like to clarify why I have repeatedly been advised to pledge a Fixed Deposit (FD) for a secured credit card. I understand that this is an option available, but I would like to know whether there is an opportunity for me to be considered for a normal unsecured Maybank credit card based on my current financial profile. Regarding reapplication timing, could your team please advise me specifically on when would be the appropriate time for me to submit a new Maybank credit card application after my UOB credit card was cancelled on 15 September 2026? For example, should I wait until the UOB cancellation is reflected in the relevant credit reporting system before applying, or is there a recommended waiting period before I submit a new application? I would also appreciate it if your team could advise whether my current income of RM2,023 per month and updated credit card commitments would allow me to be considered for an unsecured Maybank credit card. Thank you very much for your time, assistance and guidance.

Hi @MyMaybank, Just to update you, we have acknowledged the investigation outcome provided by the Customer Feedback & Resolution Management team. At the moment, we are discussing and reviewing the outcome with Mdm Lee Gaik Hoon before deciding on our response to Maybank. We will provide our feedback to the respective team once our discussion is completed. Thank you to @MyMaybank and the relevant Maybank teams for your assistance and attention throughout this matter. We truly appreciate your support and cooperation.

hi @MaxisListens . please check your dm now tq! urgent request,

Hi @MyMaybank , may I confirm if new applications for the Grab Mastercard Platinum are still open before 7 Sept 2026? If approved before then, will applicants receive the existing card or the replacement card? Thank you.