Scott Kolman

We are pleased to announce that Cresta has joined forces with @Acqueon, a leading real-time revenue execution platform, to create an entirely new solution — Acqueon Guidance powered by Cresta. Read the press release for all of the exciting details! cresta.com/press/acqueon-and…

The 2024 Enterprise Coaching Globe report by @AragonResearch1 explores the evolving function of coaching and evaluates 15 providers in the enterprise coaching market, including Cresta 👀 Check out the report: cresta.com/reports/the-arago… #enterprisecoaching #generativeai

We are thrilled to announce that Cresta has been named a winner of the Artificial Intelligence Excellence Award in the organizational knowledge management category 🎉 Thank you to @BigAwards for this honorable recognition! cresta.com/blog/cresta-wins-…

Last week at the #ExecsInTheKnow: Customer Response Summit, Cresta and @oportun hosted a speaking session where we shared insights into the many ways generative AI is reshaping operations for financial institutions. Thank you to everyone who attended! #CRSTucson

At the Consero Customer Experience & Contact Center Forum in Miami? Attend our panel on the transformative power of GenAI in CX 🚀 📆 Tues. March 19th ⏰ 8:30 AM EST 📍 Consero Customer Experience & Contact Center Forum, Coral Gables, FL #ConseroCX (More info in the thread)

💰 Financial service leaders: it's your turn to capitalize on GenAI. Generative AI and big data are transforming the way financial institutions operate, interact with customers, and drive growth. Here's how to get the most out of this powerful duo. cresta.com/blog/the-intersec…

In an industry as competitive as travel and hospitality, CX beats all other factors. 🏖️ How can contact center leaders leverage generative AI to enhance #CX while driving great business results? Find out here: cresta.com/travel-and-hospit…

Last March, Cresta CEO Ping Wu joined leaders from @McKinsey, @GainsightHQ , @Pypestream, and @SparkBeyond in a conversation about #GenAI and its value to #customerservice operations. Listen in on their conversation here. 🎙️ mckinseytalksoperations.com/…

Cresta CEO Ping Wu at @deepfestai, the premier event for global AI leaders 📸 The inaugural event unveiled government AI initiatives & cutting-edge innovations. Wu spoke with leaders from @hippocraticai & @SiliconVlyBank in a panel on “The New Era of Generative AI” #DeepFest24

CCW Las Vegas is coming up - you won't want to miss it! CCW is the world's largest customer contact expo, where leaders come to exchange insights, tools, & strategies to elevate CX. As a sponsor of #CCW2024, we hope to see you there! Register here: customercontactweek.com/

Vivint came to Cresta with 2 needs: 1️⃣ Understand what happened on calls with high cancellation rates 2️⃣ Coach agents to avoid that outcome Together, we helped @VivintHome increase visibility, boost performance, and even cut costs. Here's how ⬇️ cresta.com/blog/how-vivint-t…

Cresta is proud to have been named the “Rising Star Organization” by the #CXAwards24, a global awards program by @cxtodaynews that recognizes CX technology innovation and industry success. 🎉 See the details: cresta.com/blog/cresta-named…

Welcome to the world of #ResponsibleAI 🌐 See how Cresta ensures fairness, transparency, privacy, quality, and risk mitigation throughout the development and deployment of our platform — watch the webinar now: cresta.com/webinars/navigati…

We analyzed 6M+ conversations to find key selling behaviors that close the sales performance gap and drive successful outcomes. Get details on these behaviors, including why they're important and how #GenAI can help in this on-demand webinar: cresta.com/webinars/bridging…

Want to know the development secrets behind Cresta's web apps? Our engineers break down Cresta's front-end architecture, from repository structure to code generation. 👨‍💻 Read the blog to learn more! #frontenddevelopment #aidevelopment cresta.com/blog/streamlining…

Only 39% of US adults believe AI to be safe and secure according to research by @MITREcorp . We're breaking down four key pillars of #responsibleAI and how Cresta uses these pillars in our own AI development! Check it out here: cresta.com/ai-innovation/res…

In their article, @cmswire highlights 6 shifts that contact centers should look out for in 2024, including contact center trends, new customer experience focuses, and omnichannel evolution. Get all the details: cmswire.com/contact-center/6…

Cresta worked with @VivintHome to enhance Vivint's coaching through improved visibility, QA, and insights. The result was visibility into 100% of conversations, and the ability to hold agents accountable for important behaviors. Get the details here: cresta.com/customers/vivint/

ICYMI 📣 We're proud to receive the @Five9 VoiceStream Innovation Partner of the Year Award for the second consecutive year! Read the press release for details: cresta.com/blog/cresta-named…

Looking to elevate the value of your Telco ServCo? Dive into insightful tips and perspectives on how Telcos can navigate the landscape more effectively! 👇 cresta.com/blog/how-to-maxim…