Hi @easmith0, thanks for reaching out. You can contact our support team on 1800 578 737 to get your speed issue rectified, unfortunately, we do not have any self-troubleshooting feature available on Superhub portal at the moment. Regards- Meet.

Hi @SFanactic, thanks for reaching out, we are open during weekends and public holidays between 10:00 AM - 6:00 PM Adelaide local time. Regards, Meet.

Hi Melpen, I can understand that would be quite frustrating, our call queues are currently sitting at zero. So if you are still experiencing any service issues I would give us a call now. Thanks - Jack

Hi Matthew, We're sorry to hear you're having connection issues, I would recommend calling our team on 1800 578 737 in order to diagnose the issue and lodge a fault if required. Thanks - Jack

Hi, thanks for reaching out to us, it can take up to 24-48 hours for the transition to happen, also, if you are transferring a VoIP number along with that as well then it can take up to 10-15 business days in total to get your service activated.

Hi Narull, thanks for reaching out. As long as no physical NBNco work is required. A service transfer can happen on the weekend no worries. Thanks - Jack.

Hi Rockyng, thanks for getting in touch. I would highly recommend discussing with our sales team by calling us on 1800 578 737. Thanks - Jack

Hi Felix, We're sorry to hear you're having this issue, the best way to get this looked into is by calling our support team on 1800 578 737 so that they can investigate and diagnose the cause. Thanks - Jack

Hi Leaula, We're sorry to hear you're having problems with your connection, if you give our tech support team a call on 1800 578 737, they will be happy to assist you in troubleshooting and figuring out what the issue is. Thanks - Jack

Hi, Thanks for reaching out. We are apologise for the short notice of the outage. As soon as outage notifications are sent from NBNco we pass these on to customers ASAP and have them uploaded into customers Members Areas. Thanks - Kym

Hi Ovais, Thanks for reaching out. You can indeed downgrade your plan after the fibre upgrade has completed. We suggest waiting until your second billing cycle after the upgrade. Thanks - Kym

Hi Noel, Thanks for reaching out. We are sorry to hear that you have not yet received a response. All of our mail box's are still actively monitored. Can I ask you to send your request though again or please feel free to reach out to us via our Webchat. Thanks - Kym

Hi Nader, Thanks for reaching out. We are sorry to hear you have had this experience with us. Please send us a private message and we can have this looked into further for you. Thanks - Kym

Hi Nathan, Thanks for reaching out. Regrettably the 2-factor authentication is government legislation now and is requirement for all telcos now. We apologise for any inconvenience this may cause. Thanks - Kym

Hi, Thank you for reaching out. We are sorry to hear you have had this experience. Please feel free to private message us your contact details and we will have one of our support representatives reach out to you. Thanks - Kym

High-speed Superloop internet is here. Take it from a meme @spiceadams, it's time to refresh your internet!

Hi Chris, Thanks for reaching out. With all phone and email interactions, we require an identification details to securely access cust accounts. We apologise you were asked to confirm when accessing your account wasn't required. Thank you for providing this feedback. Thanks - Kym

Hi Teal, We are sorry to hear you have been experiencing issues with your connection. Please feel free to contact our Support Team on 1800 57 87 37 so we have this further investigated for you. Thanks - Kym

Hi Toby, We are sorry to hear you have been experiencing issues with your connection. Please feel free to contact our Support Team on 1800 57 87 37 so we have this further investigated for you. Thanks - Kym

Hi Matt, We are sorry to hear you have been experiencing issues with your connection. Please feel free to contact our Support Team on 1800 57 87 37 so we have this further investigated for you. Thanks - Kym