CCO at Filtered

UK
Joined December 2008
Grade A conversation coming up about a fresh approach to address the perennial problem: we build it / buy it and they don't come... This is a really powerful tale of how a product mindset can be applied in L&D to break through myths and achieve the right…lnkd.in/gP4eaXEu
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A fascinating event about the encounter between artists/writers and generative AI in London next Friday! This topic certainly exercises my noggin a lot. Registration needed lnkd.in/eunceMQE
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Brooke is a technically astute, commercially savvy and 110% dedicated CSM who forms wonderful, binding relationships with customer teams. She does a lot more than manage an implementation or onboard customers, too: she has significant expertise in conte…lnkd.in/e8KmdPnU
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I'm disappointed that Ross didn't become Batman but this is at least 80% as good! Jokes aside, this gentleman has an unparalleled skillset in the industry. If you want impact and action, not just talking (although he IS excellent at listening), from tran…lnkd.in/enw5XcN7
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Salutary reading on the way to #lt23uk Technology can free us, save us time and enrich us. But not all inefficiencies are made equal. Some are wonderful and should be conserved, in learning as in anything else. One example is human contact between…lnkd.in/dtmnFiXX
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📽 Just finishing up my slides for my (free) talk tomorrow at #lt23uk on 'Applied AI' - it's at 15:30 - 1600 in Theatre 9. 🌅 There's always AI hype but this year feels different. Generative AI - the stirrings of a general intelligence in AI some though…lnkd.in/eCPezHYK
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My wonderful CS team (that's Katarzyna, James, Nandini, Brooke and @jvntaker) started experimenting with GPT very early: figuring out where generative AI helped us (such as to define skills and create copy for curated playlists) and also where it didn't h…lnkd.in/e4UEyeFS
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This model and post is a partnership on multiple levels. I'd noticed from working with our customers and success team the differing levels of maturity with content strategy that existed. At the same time, we were building a playbook to get it right. Then…lnkd.in/eFUx54q3
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It's said in Customer Success that you should treat your marketing audience like your customers. If your targeting is correct then everyone in your orbit is either a past, future or current customer. Ross is working with our customers and sharing the sam…lnkd.in/exCNyMni
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It's been a real journey with @nick_halder and Helen from Snow Software, who have supported and collaborated amazingly with Filtered. So I'm pleased to share this story about how our tech and team facilitated a curated newsletter strategy that applied ma…lnkd.in/eu8Be-2b
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From my first-hand experience with many Degreed customers I can see how this single product and team - powered by its origins in the idea of 'jailbreaking the degree' - has changed the way large enterprise think about skills forever. The challenge of cha…lnkd.in/eSKN-T64
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