CX automation can deliver far more than cost savings, but only when it’s applied strategically. On Future Forward, CallMiner's Sr. Director of Success and Strategy, Stacy Dye, unpacks how leading contact centers use automation to scale CX. 🎧 youtube.com/watch?v=GqZWB6nU…

If AI is everywhere, why are 59% of customers saying experiences have gotten worse? The missing piece: unified conversation intelligence. Learn how leading organizations are building the foundation for smarter AI and intelligent automation. learning.callminer.com/us/co…

The contact center is where orgs are closest to their customers in real time, making it the natural starting point for unlocking dark data. Our latest whitepaper explores how AI-powered conversation intelligence helps orgs unlock the value of dark data. ⬇️ ow.ly/JgmW50ZytQN

Don’t forget to join our upcoming webinar with @SOCAP, and ACC Premiere on August 12 to explore how organizations can balance AI innovation with compliance, responsibility, and trust. Register today. ow.ly/uBJB50Zy5Gb

Many CX automation initiatives fail because organizations scale before validating the customer journey. On Future Forward, Jeff Gallino, CEO & Founder of CallMiner, shares how to build automation that delivers real business impact. 🎥 ow.ly/VopP50ZxEcM

As AI agents become more capable, how do you govern them at scale without losing customer trust? In @CXTodayNews, Rob Wilkinson explores effective AI governance, including insights from CallMiner's Scott Kendrick. Read more. ow.ly/VleR50Zx2I3

If you're measuring #CX automation by time saved alone, you may be missing the bigger picture. The greatest ROI comes from turning every customer interaction into insight, and every insight into action. Read more. ow.ly/bapm50ZwCgZ

As AI reshapes customer service, governance is more important than ever. Join @SOCAP, ACC Premiere, and CallMiner on August 12 to explore how organizations can balance AI innovation with compliance, responsibility, and trust. Register today. ow.ly/Wr8e50ZwbFB

We're heading to Dallas for @telarus Partner Summit 2026! If you're attending, stop by booth #321 to connect with the CallMiner team and talk about the future of AI, conversation intelligence, and CX. 📍 Dallas, TX | Aug. 11–13 ow.ly/Gv6F50ZvNuC

How can orgs use #CX automation to improve customer experiences without losing the human connection? Join Stacey Dye in the latest Future Forward as she explores smarter automation, better customer journeys, and conversation intelligence in action. ▶️ ow.ly/b5IJ50Zv1KG

Everyone wants to scale AI. Few organisations have the foundations to do it confidently. Discover key findings from our new report, Scaling AI in European Customer Experience, and learn what's needed to move from AI ambition to AI impact. 📄 ow.ly/ETTQ50ZuEyp

Your contact center generates thousands of customer interactions every day. Are they driving better decisions or just creating more data? Learn how AI-powered #CX platforms turn conversations into action in our latest blog. 👇ow.ly/mB7950Zujyg

What if the biggest opportunity for agentic AI isn't replacing agents — but helping them in the moments they need it most? CallMiner's MJ Johnson shares how real-time AI guidance is reshaping customer service in his latest @CrmXchange interview. ow.ly/waNx50ZtQmG

Customer expectations are evolving fast. Is your #CX strategy keeping up? Join CallMiner, @Sonos & @cxperts on July 29 at 8am PT / 11am ET / 4pm BST to learn how to turn customer insights into continuous CX improvement. Register now. ow.ly/VV2o50ZtlMo

Customer sentiment is more than a positive or negative score. CallMiner’s Frank Sherlock joins Future Forward to explore how conversation intelligence helps orgs uncover customer context, connect insights across channels, & turn sentiment into action. ow.ly/MGZm50Zskw2

Innovation happens when the #CX community comes together. Join us at the remaining stops of the #LISTENGlobalTour: 🏰 Prague | Sept. 10 🤠 Dallas | Oct. 20–21 Connect with customers, partners, and industry leaders driving AI-powered innovation. listen.callminer.com

Platform metrics show what your AI bot is doing. Customer conversations reveal why. In a recent interview with @CXToday, CallMiner’s SVP of Strategy & Alliances, Scott Kendrick, shares why conversation intelligence is key to improving AI performance. ow.ly/za0K50ZqLKz

The AI renaissance proved that anyone can build with #AI. Read our latest blog from CallMiner CPO Bruce McMahon to learn why the next phase of AI will be defined by operational excellence. ow.ly/JnrQ50Zq6TL

What does the autonomous contact center actually look like? 🤖 CallMiner's Jon Lamont explores how agentic AI is reshaping customer service – from smarter orchestration to real-time agent guidance and better #CX. Watch the latest Future Forward. ow.ly/ET6E50ZoSXS

80% of organizations have at least partially implemented AI, up from 62% the previous year. Now the focus is on maximizing business impact. Learn how automated call handling & conversation intelligence can improve efficiency, reduce costs, & elevate #CX. ow.ly/b8Xt50ZnMm2