Independent Service Design Consultant based in Gothenburg, Sweden
Gothenburg
Joined November 2010
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Hallo @Lannoo! Onze fan van Agent en Boef heeft zelf wat Agent en Boef boekjes gemaakt met verhalen die hij zelf graag wilde hebben! Mochten jullie geïnteresseerd zijn kan ik jullie in contact brengen 😅#tjibbeveldkamp #keesdeboer
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I really enjoyed giving a guest lecture today at my former university @idetudelft on the subject of inclusive design. Loved discussing the students’ assignments and their thinking. Thanks @StellaBoess for the invite and to all students! #inclusivedesign #ux #accessibility
ALT Inclusive Design presentation title slide - Tom Pelzer
What good is the 1,5m distance reminder stickers on shop floors in Sweden when people just zigzag between queues. Also don’t understand people who seem like in a risk group don’t mind passing/touching in the isles as if they’re attention-seeking cats. #COVID19sverige
There is a lot of talk about protecting elderly and those in other risk groups from #COVID19 but few concrete measures yet. What if all supermarkets could have certain hours available only for elderly? It’s done already here cnn.com/2020/03/16/business/…
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“Did you like your food?” How many times I’ve heard this leading question in restaurants. If truly open to input why not ask “What things can we improve?” #ux #servicedesign #interviews
@landvetter hi! I’ve seemed to have forgotten my belt at the security check yesterday morning. Any chances of getting it back?
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Why doesn’t #iBooks let me drop markers when listening to audio books? Now I have to remember the time stamp for all the interesting bits I want to remember and go back to later. Is there an alternative that does this? #audiobooks #ux #FirstWorldProblems
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Asking the right questions is a science on its own.
When you’re guiding a team, the questions you ask need to meet what @tceb62 calls the Goldilocks principle—allow enough scope for unexpected, creative exploration, & define a space that’s manageable to explore. Learn more: ideo.to/acNEGB
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One slide from the #SDGC18 conference resonated strongly with me, from @jakoblies and @markusedgar
A reminder that we’re here to help solve problems instead of framing industry terminology as the solution.
#servicedesign #uxdesign #customerexperience #experiencedesign #etc
Felicidades!
Nuestro #ServiceDesign chapter México 🇲🇽 fue reconocido en los SDN Chapters Awards por ser una de las comunidad más activas 🏅Muchísimas gracias a ustedes por acompañarnos a todos los eventos y alimentar a esta comunidad de #servicedesigners! 🚀#sdgc18 #servicedesignmexico
On my way to #SDGC18 in Dublin. First time joining this conference, looking forward to it!
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@OnestopDigital Hi, I have a question about an order I've placed that doesn't appear in track&trace from Royal Mail since the dispatch date of December 5th...
