Field Service expert. Writing about service tech for IFS, WorkWave, and Future of Field Service. Lover of nerdy things. Tweets are my own.
Boston, MA
Joined May 2017
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If you're a service practitioner, check out what we're doing at the @TheFutureOfFS. If you write about service and would like to contribute, please reach out!!
futureoffieldservice.com
GameStop (like Toys R Us) is so obviously primed for service - an experience oriented product, repair and setup opportunities, etc. Digital commerce is key to success but it’s time to get creative about their existing brick and mortar footprint.
GameStop adds former Chewy execs to board as digital holiday sales balloon by 309% d.nigel.im/RqQyDd #Retail
Tom Paquin retweeted
Case study being presented by Tom Paquin of @IFS at the Field Service Virtual Summit with @MuntersGroup - IFS remote assistance deployed at Munters in six days to ensure safety of field staff while delivering increased efficiency.
Retailers have been looking for new revenue opportunities for a decade. They could have been building their own infrastructure for years.
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Tom Paquin retweeted
Have you already read SFG's Analysts Take report on "The State of Field Service Management in 2019 - and Beyond!"? Whether you have, or you haven't, why not listen between the lines to the Podcast that was just posted by @TheFutureOfFS at: lnkd.in/er5vdiN
Tom Paquin retweeted
Have you visit “The Future of Field Service”? A place to gain knowledge and perspective to help you shape your service organization’s journey into the future.
futureoffieldservice.com/201…
It's no surprise that IFS was named a leader in Gartner's Magic Quadrant for the fourth time in a row.
What may be surprising is what Gartner uncovered about the current state of service management. Check out my new piece for IFS!
blog.ifsworld.com/2019/05/fo…
Tom Paquin retweeted
Senior Content Marketing Manager of Field Service, @tomberdeen, discusses the latest #Gartner Magic Quadrant for Field Service Management and what it takes to challenge the the future of service. ifs.biz/qvh
Tom Paquin retweeted
Love podcasts? Take a listen👂to Tony Black featured on @TheFutureofFS with @SJNicastro where he talks about equipping employees with the right digital tools to enable their success bit.ly/2uJzvVi #WeAreOtis #MadeToMoveYou
Tom Paquin retweeted
As the definition of retail continues to change, could field service be the industry's next disruptor? @tomberdeen takes a closer look: ow.ly/B1AD30nBmSY (via @TheFutureOfFS)
Tom Paquin retweeted
Today we launched WorkWave Route Manager's new unified user interface, which combines route planning and GPS into one view, allowing our customers to experience a more seamless workflow while gaining real-time insights: ow.ly/Af7Z30nwK4d
Want to see what we've been cooking up over at future of field service? Here's one of my recent articles. It might be time to nuke your Field Service tech stack. #fieldservice #futureoffieldservice
futureoffieldservice.com/201…
Managing contingent and contract labor remains is one of the biggest opportunities I see for service over the next few years.
Aberdeen’s @tomberdeen discusses why the struggle of recruiting field technicians is driving more businesses toward a contingent workforce model: ow.ly/E9b250k06f7
AR keeps getting pushed into customer's hands, but it's such a powerful back-office tool with so many potential uses.
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I feel like Microsoft Office went from updating once every two years to now updating once every three days.
Duh. Bezos has been gobbling up real estate in DC for a while now.
npr.org/2018/11/13/665646050…