Australia’s oldest experience research crew, we work the entire customer experience, digital & beyond. Informed decisions are our thing. Tweeting #cx & #ux news

Australia
Joined April 2011
Recently we worked with City of Melbourne to review their self-guided walks and itineraries, employing contextual research to explore the visitor #experience of 3 popular walks. To read more about this project, visit our website tinyurl.com/dmwfjp7z #contextualresearch
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Where do Industrial Design and #UX Research practices overlap? This article looks at the shared common attributes between both practices and a similar drive to identify pain points experienced by users tinyurl.com/3cfk3zdd #industrialdesign #uxresearch #cx #melbourne
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After more than a year of engaging with users remotely, our fellow member @Xperienz reflects on the pitfalls of remote user research and shares some of the lessons they learned. Take a look in their new article 👉 buff.ly/3l1JKjn #uxresearch #remoteresearch
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Don't stop at MVP. Make it #lovable instead. Because love stretches our thinking, and love simplifies 💛 :) designfulcompany.com/2021/05… #MLPnotMVP #Lovable #SimplictyPlaybook
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"Time it like a chef" is one of the best analogies for #productmanagers to decide when to integrate user testing into workflow 4 tips to integrate user testing into your product workflow by Ofer Senderey link.medium.com/XpljxUoKuhb #UX #CX #UXresearch #DesignResearch
Collecting Metrics During Qualitative Studies nngroup.com/articles/metrics… via @nngroup
When talking about a UX toolkit, some tools require training to operate effectively. Collaborative tools like personas are a great example of how it can be hard to get the desired results if you've thrown away the instruction booklet! Why Personas Fail nngroup.com/videos/why-perso…
These times are special and so will UXcamp Europe 21 be: 💻fully remote unconference 🕰️24 hours around the clock 🎟️unlimited free tickets 🌎🌍🌏with friends from all over the world Help us spread the word uxcampeurope.org #uxce21
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How can we rely on small sample sizes is a frequent conversation with clients. If you need to advocate for qualitative UX research, this 2min video is perhaps the most succinct articulate explanation yet. Qual = What & why? Quant = How much & how many? tinyurl.com/yfho99xa
Many of us have created new contexts for ourselves, both with & without intent over the last year. Finally we can start exploring how user's contexts impact and inspire design through contextual inquiry again (w/ physical distancing of course) nngroup.com/articles/context… via @nngroup