UGAFODE Microfinance

📌Imagine a place where you will learn about financial inclusion, get updates about savings, loans quickly. Follow the UGAFODE Microfinance channel on WhatsApp: whatsapp.com/channel/0029Vb8…

A good strategy defines where an institution wants to go. But its true value lies in how effectively it is translated into action, how it responds to changing realities and, most importantly, the difference it makes in people's lives.

𝐖𝐞 𝐚𝐫𝐞 𝐡𝐢𝐫𝐢𝐧𝐠 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐟𝐟𝐢𝐜𝐞𝐫𝐬 To apply, check job details below; ugafode.co.ug/wp-content/upl…

𝐔𝐆𝐀𝐅𝐎𝐃𝐄 𝐌𝐢𝐜𝐫𝐨𝐟𝐢𝐧𝐚𝐧𝐜𝐞 𝐰𝐢𝐧𝐬 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐀𝐰𝐚𝐫𝐝 We are proud to announce that UGAFODE Microfinance has been recognised with the Consumer Education Award at the 2026 WSBI-ESBG Sustainable Development Goals (SDG) Awards, held on 16 October 2026 in Bangkok, Thailand. The award was received on behalf of UGAFODE by our Executive Director, Jonathan Mugalu, recognising the institution’s commitment to advancing financial inclusion and empowering underserved communities. The awards are organised by the World Savings and Retail Banking Institute (WSBI) in collaboration with the European Savings and Retail Banking Group (ESBG), international banking organisations that promote inclusive, responsible and sustainable banking, financial education and economic development. UGAFODE was recognised for its initiative, “From Survival to Growth: Empowering Refugee Women Entrepreneurs,” through which more than 4,500 refugee women have benefited from financial training and access to financial services. The initiative helps women learn how to save money, manage their business finances, keep records and make better financial decisions. By combining this knowledge with access to savings and loans, UGAFODE supports refugee women to start businesses, expand existing ones, increase their incomes and improve their families’ livelihoods. This recognition highlights how inclusive financial solutions, combined with practical knowledge and training, can strengthen women-led businesses, improve livelihoods and contribute to the economic resilience of refugee and host communities. We are honoured to receive this international recognition and grateful to our customers, staff, partners and stakeholders whose commitment continues to make this impact possible.

𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧𝐢𝐧𝐠 𝐒𝐭𝐚𝐟𝐟 𝐂𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐢𝐧 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐋𝐢𝐭𝐞𝐫𝐚𝐜𝐲 𝐭𝐨 𝐀𝐝𝐯𝐚𝐧𝐜𝐞 𝐑𝐞𝐟𝐮𝐠𝐞𝐞 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧 UGAFODE Microfinance teams from our Rubondo and Nakivale branches participated in a two-day Training of Trainers (ToT) programme on financial literacy, held on 3rd and 4th October 2026 at Dream Woods Suites in Mbarara. The training was facilitated by the Association of Microfinance Institutions of Uganda (AMFIU) under a project funded by Grameen Credit Agricole and Proparco. The training focused on strengthening our staff capacity in financial literacy education, covering key aspects of personal financial management, responsible financial behaviour and effective approaches to delivering financial education to diverse customer segments. Particular emphasis was placed on adult learning methodologies and practical approaches to delivering financial literacy programmes that respond to the needs, circumstances and literacy levels of different communities. The knowledge and skills acquired will strengthen our teams' capacity to deliver effective financial literacy training to customers, particularly refugees and host communities, empowering them to make informed financial decisions, manage their resources responsibly and improve their financial wellbeing. At UGAFODE, we recognise that meaningful financial inclusion goes beyond access to financial services. It requires sustained investment in financial education, customer capacity building and responsible financial practices that support long-term economic resilience. We appreciate AMFIU, Grameen Crédit Agricole and Proparco for supporting this initiative and contributing to our shared commitment to advancing financial inclusion in underserved communities.

Happy Independence Day! From all of us at UGAFODE, may we continue growing together and building a brighter future.

CUSTOMER NOTICE - Independence Day

𝐃𝐚𝐲 𝟒: 𝐁𝐚𝐜𝐤 𝐭𝐨 𝐬𝐜𝐡𝐨𝐨𝐥, 𝐠𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐄𝐱𝐭𝐫𝐚 𝐌𝐢𝐥𝐞 𝐟𝐨𝐫 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 Today, UGAFODE Microfinance staff went back to school, swapping our usual office wear for school uniforms as we continue celebrating Customer Service Week 2026 under the theme "Extra Mile." The uniforms brought back memories of our own school days, but more importantly, the day gave our teams an opportunity to visit schools, step into classrooms, and engage with the education communities we serve. Education plays an important role in transforming lives and communities, and UGAFODE is committed to supporting the sector with financial solutions that respond to the needs of schools, parents and learners. Through School Development Financing, we support schools to invest in infrastructure and other development needs. Through School Fees Loans, we help parents and guardians meet education costs, while digital payment solutions such as SchoolPay make it easier and more convenient to pay school fees. Going the Extra Mile means understanding the different communities we serve and providing solutions that make a meaningful difference in their everyday lives. To our schools, parents, learners, and everyone shaping the future through education, thank you for allowing UGAFODE to be part of your journey. Happy #CustomerServiceWeek2026

Dear Customer, This Customer Service Week, we celebrate you. Thank you for trusting UGAFODE with your dreams, your hard work and your financial journey. Being part of your story means so much to us. Your voice helps us grow and serve you better. We remain committed to listening, supporting you and going the extra mile for you, this week and every day.

Dear Customer, This Customer Service Week, we celebrate you. Thank you for trusting UGAFODE with your dreams, your hard work and your financial journey. Being part of your story means so much to us.

𝐔𝐆𝐀𝐅𝐎𝐃𝐄 𝐥𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐖𝐞𝐞𝐤 2026 𝐰𝐢𝐭𝐡 𝐚 𝐜𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 𝐭𝐨 𝐠𝐨 𝐭𝐡𝐞 𝐄𝐱𝐭𝐫𝐚 𝐌𝐢𝐥𝐞 UGAFODE Microfinance has launched its 2026 Customer Service Week, reaffirming its commitment to putting customers at the centre of its operations and continuously improving their experience across its branch network and service channels. Customer Service Week, celebrated globally from October 5–9, 2026, is being held under the theme “Extra Mile,” recognising the importance of customer service and the people who serve and support customers every day. In his remarks, CEO Shafi Nambobi reiterated UGAFODE's special commitment to women customers. He noted that going the Extra Mile means intentionally designing solutions, services and experiences that empower women entrepreneurs, address their unique financial needs, and support their journey to financial independence and business growth. He reaffirmed that serving women remains central to UGAFODE's mission of financial inclusion. Also speaking at the launch, UGAFODE Executive Director Jonathan Mugalu encouraged staff to embrace the “Extra Mile” as part of their everyday service culture by listening to customers, understanding their needs and ensuring that every interaction leaves the customer feeling valued. He emphasised that excellent customer service goes beyond completing transactions, calling on staff to build stronger relationships with customers and take personal responsibility for delivering positive experiences at every point of interaction. For UGAFODE, Customer Service Week provides an opportunity to reflect on the importance of customer experience and reinforce a culture where customers remain at the heart of the institution’s decisions, products and service delivery. The institution believes that every interaction presents an opportunity to strengthen trust and deepen relationships with customers. This requires continuously listening, learning, and adapting to changing customer expectations. As UGAFODE marks Customer Service Week 2026, we celebrate and appreciate every customer who continues to trust us with their financial journey. Your trust, feedback, and continued relationship with UGAFODE inspire us to keep improving and to go beyond the ordinary in serving you. This week and beyond, our commitment remains clear: to listen, to care, and to go the Extra Mile for every customer. Happy #CustomerServiceWeek2026

Shirayo, Vanayo kandi Ubike na UGAFODE

𝐃𝐢𝐝 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐢𝐟 𝐲𝐨𝐮𝐫 𝐜𝐡𝐢𝐥𝐝’𝐬 𝐬𝐜𝐡𝐨𝐨𝐥 𝐟𝐞𝐞𝐬 is 𝐔𝐆𝐗 900,000 𝐩𝐞𝐫 𝐭𝐞𝐫𝐦, 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐬𝐚𝐯𝐞 𝐣𝐮𝐬𝐭 𝐔𝐆𝐗 10,000 𝐞𝐯𝐞𝐫𝐲 𝐝𝐚𝐲 𝐟𝐨𝐫 3 𝐦𝐨𝐧𝐭𝐡𝐬. Start your savings journey today with a 𝐔𝐆𝐀𝐅𝐎𝐃𝐄 𝐒𝐦𝐚𝐫𝐭 𝐒𝐚𝐯𝐞 𝐀𝐜𝐜𝐨𝐮𝐧𝐭, 𝐓𝐚𝐫𝐠𝐞𝐭 𝐒𝐚𝐯𝐢𝐧𝐠𝐬 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐨𝐫 𝐎𝐫𝐝𝐢𝐧𝐚𝐫𝐲 𝐒𝐚𝐯𝐢𝐧𝐠𝐬 𝐀𝐜𝐜𝐨𝐮𝐧𝐭. 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 0753 119107 𝐭𝐨 𝐨𝐩𝐞𝐧 𝐲𝐨𝐮𝐫 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐭𝐨𝐝𝐚𝐲