@unless

The AI customer agent for the entire journey, built for regulated Europe.

 Amsterdam, The Netherlands
unless.com/
Joined July 2015
  • Tweets1.3K
  • Following385
  • Followers348
686Media
Include

Only show posts containing:

Exclude

Hide posts containing:

Time range
-
Minimum likes
On Flex, the audit trail is not an upgrade. Flex is €0.99 per outcome and comes with EU data residency, the Privacy Vault and a per-decision audit trail, exactly like Fixed. What you can add on top is seats and connectors, not compliance. unless.com/en/pricing/flex/?…
Rows of passenger seats inside an aircraft cabin, seen from behind.

ALT Rows of passenger seats inside an aircraft cabin, seen from behind.

11
The EDPB's draft guidelines set three tests for calling data anonymous: no singling out, no linkage, no inference. Plenty of AI vendors will reach for that word anyway. We say pseudonymisation, because it is the one we can defend. unless.com/en/trust/?utm_sou…
Unless trust architecture: EU data residency, Privacy Vault, per-decision audit trail

ALT Unless trust architecture: EU data residency, Privacy Vault, per-decision audit trail

13
The full Flex pricing: unless.com/en/pricing/flex/?…

Flex plan: €0.99 per outcome, €50 credit included

Flex bills €0.99 per outcome with a 100-outcome monthly minimum. Every new plan starts with €50 of credit, and you can cancel any time in the first two weeks.

unless.com
2
A cheap first month usually means a step-up later. This one does not. No trial on Flex, nothing to convert. Month one is €49 because €50 of credit comes off the €99 floor, once. Month two is €99. Behind both, the same €0.99 per outcome.
1
9
The ROI of AI in support is three numbers you already have: monthly volume, average handling time, hourly rate. Run it on 2,000 tickets at 15 minutes and €40 an hour: €187,200 saved a year, Fixed paid back in 1.5 months. unless.com/en/blog/know-how/…
The ROI of AI in customer support: metrics and costs

ALT The ROI of AI in customer support: metrics and costs

7
Your deflection rate also goes up when a customer gives up and leaves. EU law cares about the difference. The Court of Justice said online chat can replace a phone line, but only if customers reach you quickly and can sort out their problem. unless.com/en/blog/know-how/…
An empty, bright meeting room with a white table, grey chairs, a wall-mounted screen and two small plants.

ALT An empty, bright meeting room with a white table, grey chairs, a wall-mounted screen and two small plants.

1
15
Zendesk and Salesforce sell AI built into their own ecosystem. For many teams that is the right call. That changes when your compliance rules need customizing and your knowledge lives outside the CRM. unless.com/en/blog/know-how/…
Zendesk AI alternatives: specialized AI providers versus built-in CRM AI

ALT Zendesk AI alternatives: specialized AI providers versus built-in CRM AI

9
Malin Krona leads support at Kontek, a Swedish payroll and HR software company. On reading the AI log: "each of them would have become a ticket for the support department otherwise". unless.com/en/customers/hr-p…
HR and payroll teams running customer support on Unless

ALT HR and payroll teams running customer support on Unless

15
Digital autonomy usually gets discussed as a hosting question. The more useful test is whether you could change a dependency if you had to. UNLESS runs on AWS EU today. We can prove how the data flows, not where the servers are. unless.com/en/blog/know-how/…
Why digital autonomy matters

ALT Why digital autonomy matters

7
Healthcare and finance have the most to gain from AI in Europe, and the lowest AI maturity of any sector. €600bn forecast for the European economy by 2030. Most EU projects still stop after the experiment. unless.com/en/blog/know-how/…
Unlocking generative AI for customer operations in the EU

ALT Unlocking generative AI for customer operations in the EU

1
1
42
AI researchers want the way systems get built to be regulated, not just the end result. Product teams publish guides on catching failures before release. Both come down to this: keep a record of what the agent did before customers see it. unless.com/en/engine/test/?u…
Unless Test phase: preview every role and simulate every skill before a customer sees it

ALT Unless Test phase: preview every role and simulate every skill before a customer sees it

14
A streaming company's lawyers once asked us to stop. We deserved it. Their security caught us before a human did. The letter was courteous. For a tiny startup it felt like proof of life. unless.com/en/blog/stories/t…
A hand holding a TV remote pointed at a blurred television

ALT A hand holding a TV remote pointed at a blurred television

12
We nearly named the company after a Klingon. Two names burned before this one: a live trademark we had not checked, and a country code with a phishing reputation. The fix was a scoring sheet, not inspiration. unless.com/en/blog/stories/h…
The Milky Way arching across a star-filled night sky

ALT The Milky Way arching across a star-filled night sky

17
Most teams can say what their agent knows. Far fewer can say what it keeps. Four questions for any vendor: what is retained, where does it live, what can read it, and when does it go. unless.com/en/blog/know-how/…
A wall of numbered brass post office boxes, each with its own lock

ALT A wall of numbered brass post office boxes, each with its own lock

11
Your documentation gets rewritten into one library, and it stays current on its own. The Engine breaks every Source into single ideas, removes duplicates across Sources, and rewrites the rest in one voice. Change a Source and it rebuilds. unless.com/en/help/train/kno…
The Unless Content Library, showing content units derived from connected Sources

ALT The Unless Content Library, showing content units derived from connected Sources

25
Marking AI text and telling a person they are talking to AI are two different obligations. A mark is for machines. A disclosure is for people. One August announcement settled the first and did nothing for the second. unless.com/en/blog/know-how/…
Rows of metal movable type letters from a printing press

ALT Rows of metal movable type letters from a printing press

15
Unless works out its own ROI and puts it on a dashboard. Give it your cost per ticket and your hourly rate. It counts what it deflected and the hours saved, turns both into euros, and sets them against what you pay. unless.com/en/help/analyze/b…
Example view of the Unless business impact dashboard, showing deflection, resolution rate and costs against savings with illustrative figures

ALT Example view of the Unless business impact dashboard, showing deflection, resolution rate and costs against savings with illustrative figures

1
16
The EU's cookie law is not really about cookies. It is about your device: whether anyone may put something on it, or read something off it. A cookie is just one way. A banner asks permission for the method, not whether it was needed. unless.com/en/legal/resource…
Hero image for the Unless end-user tracking page

ALT Hero image for the Unless end-user tracking page

30
The Team Assistant sits inside the helpdesk your team already uses. It reads the ticket, drafts the reply in your tone, and offers the next action. Every accepted draft and override feeds Living Knowledge, so the Customer Agent gets sharper. unless.com/en/agent/?utm_sou…
The Team Assistant inside a helpdesk, offering a drafted reply and a next action

ALT The Team Assistant inside a helpdesk, offering a drafted reply and a next action

2
18
Engineers close issues in GitLab. Customers read documentation nobody updated. Connect your GitLab project and pick a label. Those issues now sync into your Content Library automatically. Your release notes stay current on their own. unless.com/en/releases/2026/…
Hero image for the Unless release of 7 September 2026

ALT Hero image for the Unless release of 7 September 2026

18
Load more