When you make promises to customers based on best case scenarios “ready in as little as 30 minutes!”and don’t deliver on them or communicate delays, you are eroding trust in your brand. Yes, “as little as 30” includes “much more than 30”. Still a disappointing UX. @Walgreens
Please don’t waste customers’ time with surveys to resolve internal squabbles. It’s embarrassing. Got a naming survey from AAA today with a cutsey name that didn’t convey product’s value prop. Actual survey Q: “Why don’t you like the name Better Nest?” Because I’m not a bird? 🤦🏻♀️
I’m a big fan of dimensional visual clues generally. But upgrading from MacOS Catalina to Big Sur last night gave me a moment of deja vu- going from flat to skeuomorphic was like traveling back in time to the 90s. Did anyone else find the contrast unsettling?
Toxic work practices much?
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If you want to get your point across, make time to edit. Clarity and brevity don’t happen in the first draft.
UXR retweeted
This is insane: Georgia Dem rep @Cannonfor58 was arrested for trying to watch Brian Kemp sign new voter suppression bill. Look at how she is treated by police. This is straight out of Jim Crow
Using quizlets to generate donations and leads is usually disinformation pretending to be social science, and I am tired of it.
For my #uxresearch colleagues supporting product teams- how often are you asked to "just conduct a survey" using a risky study design? For example, a conjoint packaging study with a non-representative sample? And when these requests come up, how do you respond?
UXR retweeted
When you cancel your user conference, what do you do with all the unused carpet? ♻️
@ZendeskImpact put #ZendeskRelate carpeting to good use. It was shipped & installed in the @RESCUEorg welcome center, a space to give respite to families recently released from @ICEgov detention.
UXR retweeted
Linear roadmaps are misleading without a crystal ball for seeing the future. A roadmap that recognizes the existence of risk as time goes on is more honest. But an effective PM needs to anticipate possible branches, too - and create clear criteria for following each path.
ALT Three roadmaps: Misleading roadmap (linear) - “We will follow this linear path from zero to our inevitable victory, and these are the milestones that will get us there.” Honest roadmap (conical) - “We know where we are today, and have a good idea about the near future, but recognize that the future becomes uncertain.” Strategic roadmap (diverging paths) - “We know where we are today, and anticipate decision points that will change our path. We are intentionally gathering the data that will help us make those decisions.”
UXR retweeted
Team AOC is hiring!
Field organizers, video producers, creative directors, and more to help us win a future for the many with Medicare for All, a federal jobs guarantee, dismantling systemic racism & a Green New Deal🌞🌱
Apply here ⬇️
docs.google.com/document/d/1…
.@AOC is hiring for a Creative Director and video producer 👇👇 docs.google.com/document/d/1…
Do your desk research before you start designing so you're not "redesigning the wheel"... here's a place to start.
