Melanie D.

AI is reshaping how car shoppers choose dealerships. Customer signals are now being *processed* by AI to influence visibility and credibility. Alexi Venneri, Co-founder and CEO of @DigitalAirStrk explains how this shift is changing dealer growth strategy.

Mystery shopping is becoming an internal control tool for dealer groups. Greg Smith, Vice President of Operations at Leavens Automotive Group, explains how testing stores with *fake* leads reveals whether sales processes are actually being followed. " We want to make sure that people are professional, that they're prompt, they're personalizing their responses, they're adding value and that they're doing their follow up. And it's not just I'm putting it in the CRM saying "I'm doing it", but that you're actually doing it." Daily Dealer live hosted by @samdarc and @udemartino — listen to the full episode here: dealershipguy.com/hill-on-sa… - Thank you to our partner @Experian_US! Check them out by visiting: experian.com/automotive/frau…

AI is quietly redefining what a *strong* BDC looks like. @bbenstock, VP/GM at @Paragon_Honda & @Paragon_Acura, explains why AI handling calls and setting appointments is becoming a real competitive edge for dealers. "I think AI is going to revolutionize every industry, especially ours. I think AI is not going to replace people. I think people, and dealers that use AI, will replace dealers that do not use AI." 2025 Recap: Daily Dealer live hosted by @samdarc and @udemartino — listen to the full episode here: dealershipguy.com/nye-specia… - Thank you to our partner @getimpel! Check them out by visiting impel.ai/CDG

AI adoption in auto retail is running into resistance. For many dealers, the concern isn’t capability— It’s uncertainty around what AI changes day to day. Chase Abbott, VP of Sales at @CoxAutomotive, breaks down what’s behind the hesitation.

“Time Kills Deals!” – The 40% Rule and the Speed Strategy That Closes More Car Deals My conversation with Chase Abbott, VP of Sales at Cox Automotive: 0:36 Current industry margins and volume trends 3:31 Biggest dealer challenge: affordability or staffing? 6:28 Why use integrated dealership tools? 12:38 How does AI provide predictive insights? 20:13 Why is innovation critical for dealers? 21:06 How to overcome AI adoption resistance? 23:13 Best strategy for implementing AI? 25:09 Most impressive AI success story? 32:34 Future of AI in dealerships