Belding Training works with organizations to help them stand out against the competition by creating outstanding customer experiences.
Ottawa, ON
Joined October 2014
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There's a lot that goes into creating a customer service training program that sticks and actually helps move the needle. I hope this helps. beldingtraining.com/six-pill…
#customerservice #cx #customerexperience
Have you been following @ShaunBelding on his journey to Spain and his customer service experiences along the way? If not, here's his first installment on the Customer Service Champions Blog - ow.ly/9Uch30nNGIU You don't want to miss it - or the creepy robot! #custserv #cx
Every day there are people all around you fighting battles that you can't see. They're your customers, your coworkers and even your bosses. Be kind and be caring. #BellLetsTalk #customerservice #endthestigma #positiveworkplace
Having a positive mindset in the workplace is Key. Here are 4 great tips for helping you get through those not-so-great times and turning your mindset around. #winningatwork #positiveworkplace #mentalhealth ow.ly/GZA630nsk1u
Listen to @ShaunBelding talking Customer Service! RT @shaunbelding: Very excited to be featured on @adrianswinscoe fantastic RARE Business Podcast! So much fun talking with someone else so passionate about #customerservice! ow.ly/GdlM30mVV5b
Belding Training retweeted
RT @pappalion: 5 of 5 stars to The Journey to WOW by Shaun Belding goodreads.com/review/show?id…
A glimpse into what @ShaunBelding's new book 'The Journey to Wow' is all about. ow.ly/GquB30lwCRw
In December we brought you the top 10 WOW customer service stories from 2017 ( ow.ly/9cFT30hFIJU) ... now we bring you the 6 WORST! ow.ly/ZatI30hFIAm #customerservicedonts #custserv #custexp
The secret to #customerservice, positive workplace interactions ... and life in general.
CEO, @ShaunBelding & others talk about the biggest customer engagement mistakes & how to avoid them ow.ly/JIkv30f6j9z #custserv #cx
Belding Training retweeted
Elon Musk delivers a WOW customer experience in 82 characters ow.ly/jgQ830eBOzI #custserv
Another great article about the importance of service recovery and its impact on customer loyalty ow.ly/kn2n30eBkWu #custexp #custserv
Is #custexp getting worse? Interesting findings from @forrester 's new Customer Service Index. What do you think? ow.ly/oSWQ30eBjwm
A new post on the Blog! RT @MargoRatcliffe: Service failures aren't something to be afraid of. Here's why: ow.ly/pTBf30eb2pv
This list is great! 10 key 'What-not-to-do's' of #customerexperience, from larger, organizational perspective. ow.ly/bgpc30eb3q8 #CX
Ever found yourself dealing with a customer who seems to be in denial? Here's what to do! ow.ly/Jq1O30eb29G #customerservice #CX
Customer Service and organizational growth always go hand in hand. #customerservice #custexp ow.ly/iKH330dZOsy
