Promoting trust-centered relationships, perpetual learning, & technology solutions for leaders in contact center, customer service & experience management.
Fort Worth, TX
Joined October 2013
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- Following824
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CCNG Member Network retweeted
Looking for insight on how to better your workplace environment and maximize your workplace efficiency, look no further! Head over to our website to check out Evan Charlesworth's "How to Create the Best Workplace Culture" blog post. You won't regret it!
peaceinnovation.com/blog/how…
CCNG Member Network retweeted
Customer feedback is so much more than a survey score.
Get practical advice in this interview with @AirkitCX
#CustomerExperience
Customer service expert, instructor and author @toister answers our questions on all things #customerfeedback. Read the full article right here: ow.ly/7ZBh50AheWR
CCNG Member Network retweeted
Always interesting to hear what @shaiberger
has to say on the events of the day. Insights on how #COVID19 is impacting the #CallCenter in @CCNGNetwork website. Not just now but over time - some things you may not be thinking of. #WorkFromHome customercontactcentral.com/e…
CCNG Member Network retweeted
It's been a quick minute, @mattbikewith! Lovely seeing your face on the @CCNGNetwork Judges Spotlight video! As always, great stories & insight.
[See Matt's interview here: vimeo.com/364172644?ref=tw-s…]
CCNG Member Network retweeted
Cloud Call Center Search co-founder Fred Stacey discussed #agentattrition solutions with MainTrax partner David Patchen at @CCNGNetwork’s September 18th networking event in Phoenix.
CCNG Member Network retweeted
Check out my latest podcast: Your CRM Project will Fail linkedin.com/pulse/your-crm-… via @LinkedIn #CRM
CCNG Member Network retweeted
There's still time to register! If you're concerned about how to manage multiple channels on the agent desktop then join us to learn how ccng.com/events/07-18-2019-m…. #contactcenter #CustomerService
The way that companies handle customer service has changed dramatically in recent years. Join CCNG and @AriaSolutions as we discuss how to manage the expansion of customer channels. Register here ccng.com/events/07-18-2019-m…
#cx #customerservice #cttr
CCNG Member Network retweeted
Looking forward to discussing #Attrition for contact center and customer care operations management today on our @CCNGNetwork Broadcast Channel bit.ly/2HKbJia
CCNG Member Network retweeted
"Technology is needed in the workplace, but humans remain critical for customer loyalty." - insights from @verint Engage 2019. Something I totally agree. #ConnectAtEngage #CXnugget #CX
CCNG Member Network retweeted
Listened to our webinar interview with the wonderful @josephmichelli today as he reminds us all on how to elevate #cx #custserv in our customer care operations and opportunities. Thanks again Joseph for helping the @CCNGNetwork members and colleagues. brighttalk.com/webcast/5131/…
CCNG Member Network retweeted
Join us for our first networking event of the year! Meet new people, ask questions and exchange knowledge with your contact center peers. Learn more about this event by following this link #contactcenter #cttr #callcenter #networking ccng.com/events/05-02-2019-c…
CCNG Member Network retweeted
#SIP can manage sessions for a variety of media supporting the #omnichannel #ContactCenter including #voice #video #chat - #cctr #technology expert Lori Bocklund looks at the advantages and risks of a SIP trunking migration ow.ly/ujWa30lEAkC
CCNG Member Network retweeted
Once you communicate, even if the customer isn’t happy with whatever the issue is, they'll know that you’re aware & on top of the situation. You’re working to resolve an issue that isn’t even your fault. The customer will appreciate this effort.
CCNG Member Network retweeted
How to Create a Superb Customer Experience on the Web hubs.ly/H0fhJ0T0 via @CXJourney
CCNG Member Network retweeted
The Future of #CustomerExperience Calls Urgently for a Significant Shift -- here's why, what & how to shift for success: customerthink.com/the-future… #CXDay2018 #CCO #CMO #CustServ #DigitalTransformation @CXPA_Assoc
CCNG Member Network retweeted
Transforming Your #Culture with the Help of a Culture Committee buff.ly/2x6vn2u #governance #empexp #workplace #hr #peoplefirst
CCNG Member Network retweeted
Be respectful. Customers want and deserve it. They actually expect it. Say please and thank you. Show up on time.
CCNG Member Network retweeted
Customer Service Tip of the Week: Conduct after action reviews - mailchi.mp/toistersolutions/… #custserv
CCNG Member Network retweeted
Digital Transformation cartoon | Marketoonist | @TomFishburne buff.ly/2yTsSl8 #DigitalTransformation #CIO #mindset #shift #marketing #custexp #empexp
CCNG Member Network retweeted
There are so many good things I can say about being at @CCNGNetwork today. As @dhadobas, reminded us, "CX people are so nice they always want to help." So very true! That's one reason CCNG networking is awesome! Great meeting!