@CallMiner

The global leader in AI-powered conversation intelligence and customer experience (CX) automation.

 Waltham, MA
callminer.com
Joined May 2009
  • Tweets8.7K
  • Following2.6K
  • Followers3.2K
3.5KMedia
Optimize performance and deliver intelligent, personalized experiences that drive ROI and customer loyalty with @CallMiner Al-driven CX automation aka.ms/AAzx63j #MSMarketplace
Woman working with laptop and mobile phone outdoors in urban office park. Text reads: "Get it from Microsoft Marketplace. CallMiner."

ALT Woman working with laptop and mobile phone outdoors in urban office park. Text reads: "Get it from Microsoft Marketplace. CallMiner."

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Jacada@Jacada_inc15 Apr 2021
Hot off the press... Check out why and how @CallMiner and @Jacada_inc are partnering to make every agent in the call center shine like your best agents buff.ly/3eakq5H #cx #ex #conversationalai #rpa
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#Webinar Invite: @CallMiner From Zero to Hero in 12 Months: A Compliance & CX Case Study. Learn how to successfully combine technology, elevate customer experience, achieve sales goals & maintain compliance. Register now! buff.ly/3j0sqHf
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CallMiner, Inc. retweeted
Todd Barber@toddbarber17 Aug 2020
The most influential #CX voices are ready for #CETX2020 — including @Hyken, @DeniseLeeYohn, @micahsolomon and more. Last call to register for the virtual #custexp event of the season! bit.ly/31A5szC
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How do you ensure customer service goals are consistently met on every interaction in your busy engagement center? Find out more in this presentation by Pete Hamlin of @AvadyneHealth on Tuesday, Aug. 18, with @CallMiner cetx2020.callminer.com/sessi…
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CallMiner, Inc. retweeted
OrecX@Orecx_Software17 Aug 2020
Emotions List: A List of Emotions & How to Identify Them bit.ly/322FpkC @CallMiner #OrecxPartner #audiocapture
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Todd Barber@toddbarber13 Aug 2020
The brands that connect best with their customers engage in “the subtle art of listening.” @CallMiner founder & CTO @JeffGallino discusses the impact of engaging w customers on a personal level and the role of #AI technology in bettering the CX.: bit.ly/2Xqw3Od @Forbes
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CallMiner, Inc. retweeted
Micah Solomon@micahsolomon12 Aug 2020
Pumped to be keynoting @CallMiner's Virtual Customer Engagement Transformation Exchange #CETX2020 8/18-19, w/100 *free* copies of Ignore Your Customers (and they'll go away). Hear @Hyken,@micahsolomon,@DonPeppers @deniseleeyohn,@JeffGallino cetx2020.callminer.com : Register!
CETX Speakers

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Cover Picture Ignore Your Customers

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Mila D'Antonio@miladantonio8 Jul 2020
Three great #CX reminders from @Callminer buff.ly/2BH4k4l
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CallMiner, Inc. retweeted
Denise Lee Yohn@deniseleeyohn6 Jul 2020
i am excited to be a keynote speaker at the @CallMiner Customer Engagement Transformation Exchange next month. you can register here: cetx2020.callminer.com/
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CallMiner, Inc. retweeted
RingCentral UK@RingCentralUK1 Jul 2020
Customers have always expected quick, competent customer service. Having an omnichannel strategy is the best way of handling high expectations for digital customer service across multiple platforms: callminer.com/blog/10-omnich… @CallMiner
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. @CallMiner uses speech analytics to identify and crowd source answers to surprising customer queries bit.ly/2SWHyuH HT: @JeffGallino
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An Introduction to Average Handle Time and How to Reduce It callcentrehelper.com/introdu… @CallMiner #cctr
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Call Centre vs. Contact Centre: What's the Difference? callcentrehelper.com/call-ce… @CallMiner #cctr
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CallMiner Uses Speech Analytics To Identify And Crowd Source Answers To Surprising Customer Queries bit.ly/34ycxle (HT: @callminer)
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21 Industry Professionals Share Their Favourite Leadership Advice callcentrehelper.com/industr… @CallMiner #cctr
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British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78% of UK consumers will switch vendors after a poor contact centre experience contact-centres.com/78-consu… #cctr #contactcentre @CallMiner
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CallMiner, Inc. retweeted
Micah Solomon@micahsolomon12 May 2020
3 Steps to Turning Customer Service & CX Into A Competitive Advantage ||New in Forbes from Micah Solomon, Featuring @CallMiner, @helpshift, @Zappos @RitzCarlton forbes.com/sites/micahsolomo…
CallMiner Eureka screen grab

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CallMiner, Inc. retweeted
Jon Picoult@JonPicoult11 May 2020
The key to handling high customer contact volumes? Stop deflecting those inquiries and start preempting them: forbes.com/sites/jonpicoult/… #CX #CustExp #CustServ #CallCenter @inContact @Fonolo @CallMiner
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CallMiner, Inc. retweeted
OrecX@Orecx_Software7 May 2020
CallMiner Wins 2020 People’s Choice Award for Speech Analytics bit.ly/3bc9H7g #speechanalytics #audiocapture @CallMiner #OrecxPartner
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