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Customer Focus

@CustomerFocusUK

Rethinking customer value in the new experience economy. News and features from the award-winning @BiznessReporter distributed with The @Telegraph and @CityAM

 London
customerfocuslive.com/
Joined May 2013
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Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)Photo by Customer Focus (@CustomerFocusUK)
Get more customer engagement from your content. Download this white paper from @cmswire to learn how. #content #CX bit.ly/2pLDoWJ
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Check out white papers and ebooks from our partner @CMSWire to help grow customer engagement and retention. #content bit.ly/2pLDoWJ
Get more engagement with your content. Check out white papers from our partner @CMSWire. #content #CX bit.ly/2pLDoWJ
That concludes our coverage of #CX17, we hope you enjoyed the day and have many takeaways to share with your teams.
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"The contact centre is dead!" says James... teapawt.net/CustomerFocusUK/status… – at Kensington, London
Customer Focus (@CustomerFocusUK) profile pictureCustomer Focus@CustomerFocusUK23 May 2017
How will call centres be operating in 5 years? James Leech from Sainsbury's Argos is sharing his predictions. #CX17
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How will call centres be operating in 5 years? James Leech from Sainsbury's Argos is sharing his predictions. #CX17
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Still going strong at our conference today! #CX17 #DCS17
Image from Customer Focus (@CustomerFocusUK)
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Are you aware that the GDPR may affect your customer experience? We are finding out with Steve Sullivan... #CX17
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Customer Focus retweeted
Chris Ward (@ChrisiWard123) profile picture
Chris Ward@ChrisiWard12323 May 2017
"Chatbots are IVR for digital" says @DocNicola. Relevant and proof that chatbots need human assistance to work #custserv #CX17
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Big thanks to #CX2017 for letting me be part of such a great panel this afternoon!
Image from Hazel Marie Francis (@hazey_marie)
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With AI and robots becoming increasingly common, we are learning with Nicola Millard whether they may take contact centre jobs. #CX17
Customer Focus retweeted
Jonty Pearce (@JontyPearce) profile picture
Jonty Pearce@JontyPearce23 May 2017
Don't automate on the basis of reducing cost. Design it with the customer in mind. - Gordon Littley of Verizon at #cx2017
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Be honest when you use #robots for #custserv @GordonLittley @CustomerFocusUK #cx17 #cex – at Kensington, London
Image from SteveSullivan (@ChannelDoctors)
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When thinking about customer service, are we relying too much on technology? We ask this important question with Gordon Littley #CX17
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Customer Focus retweeted
LiveAnswer (@liveanswerinc) profile picture
LiveAnswer@liveanswerinc23 May 2017
RT @JontyPearce: Customer Data is the new Oil. How are you mining it? Is it Crude or Highly Refined #CX2017
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Customer service can be a key differentiator between you and your competitors. Hussain Afeef is speaking on how it has transformed LUX #CX17
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Have you implemented a web-based complaints system? Has it allowed you to process complaints better? #CX2017
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We are back from the break and are looking at a case study on handling complaints better. What have been your tactics? #CX2017
Customer Focus retweeted
Aimee Lucas (@Aimee_Lucas) profile picture
Aimee Lucas@Aimee_Lucas17 May 2017
Great case study from @humana #CX team and @geetsabrit on empowering associates to positively impact members @CXPA_Assoc #CX17
Image from Aimee Lucas (@Aimee_Lucas)
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Mindful (@mindfulcx) profile picture
Mindful@mindfulcx23 May 2017
There are a few more hours left @CustomerFocusUK. Be sure to stop by the #VHT booth!
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