Hello Andrew. We’re sorry to hear this. Please DM us your name, Honors number, confirmation number, email address, and phone number. If booked through a third party, please also include the booking source, hotel address, and stay dates. -Katrina

We're very sorry to hear this. Please send us a DM with your reservation details, so we can assist you further. Thanks! -Hanin

Hello. Thank you for bringing your concerns to our attention. We’re sorry to hear that your experience has not met your expectations. Please provide your full name, Hilton Honors number, confirmation number, email address, and telephone number, so we can better assist.- Deb

We’re a DM away if you'd like us to properly document your concerns and ensure they reach the appropriate team. -Calvin

To assist, we'll need to take our conversation private to protect your sensitive information. We'll be here should you wish to send us a DM! - John

Hi! We welcome the opportunity to learn more about your comment. If you'd like to tell us more, please send us a DM, and let's continue the conversation. Thanks for choosing DoubleTree! -Melissa

Hi there, we’re sorry to hear about the disappointing room conditions during your stay. This certainly isn’t how we want you to feel while staying with us. Please send us a DM with your reservation and contact information so we can assist further. -Kensie

We're sorry to hear about your experience. Please DM the hotel name and stay dates and the full name, email, and phone number associated with the reservation, so we can review your concerns further. -Denise

We sincerely apologize for this experience. Please send us a direct message with your full name, confirmation number, and hotel location so we can review this further. Thank you. -Kym

We've responded to your DM, please check at your convenience. -Amanda

Apologies for the lack of hot water during your stay, Mel. So we can ensure your feedback is documented with hotel management, please send us a DM with your Hilton Honors and confirmation numbers, full name, and associated email address and phone number. Thank you. - John

@salaria1989 Hello! We have replied to your DM. Please check when you have a moment. Thanks! -Rue

Hi Mancgas. Thank you for bringing this to our attention. We'd be happy to take a closer look into this for you. Please send us a DM, and we'll be on the lookout for your message. We appreciate your loyalty to the Hilton brand and look forward to assisting you. -Rissa

We apologize for the frustration this has caused. Please send us a DM with your Hilton Honors number, full name, and your stay details, so we can take a closer look into your missing stay and points. We look forward to assisting you, and thank you for choosing Hilton! - Fran

We never meant to let you down. We can certainly share your comments with the hotel management. Please send us a DM with the details including your hotel confirmation number, full name on your booking, along with the phone number and email address associated. Thank you. -Dawn

Hi! Thank you for reaching out to us. We would be happy to help. Please send us a DM with additional details, and we'll be on the lookout for your message. We appreciate your loyalty to the Hilton brand and look forward to assisting you. -Rissa

Please refer back to your DM. -Mere

We have recently replied to your DM, kindly review it when you have a moment. Thanks! -Alaa

Thank you for sharing this wonderful recognition! We're delighted Subbu and Rajinikant made your stay extra special. If you'd like us to share your praise with hotel leadership, please send us a DM with your reservation details. Thank you for choosing Hilton. -Lee

This isn’t the experience we strive for. Please DM us your full name, confirmation number, phone number, and email on the reservation. If booked through a third party, include the hotel name, stay dates, and booking source. Thank you – Fey.