FurstPerson (now part of Harver)

Today we are excited to announce that FurstPerson has joined with OutMatch. We're combining companies and building momentum to meet customers where the market is heading – "towards an automated, candidate-driven experience," says OutMatch CEO Greg Moran. hubs.ly/H0yCBL10

For decades, a college degree was considered essential to landing a good job in the civil service or private sectors. Are degree-first hiring methods dead? #prehireassessments #HR #recruiting #competencies #talentacquisition hubs.ly/H0y8kMN0

Is Your Succession Management Program Working? These five guidelines provide a proven method and a case study of the results. #Leadership #HR #TalentAssessment hubs.ly/H0y8jvy0

Negative bias tends to work against minorities and women, and there is growing focus right now on gender #discrimination – how it continues and what can be done to end it. #GenderEquality #TalentAcquisition #HR #Recruiting hubs.ly/H0xPw4f0

The last thing any company wants is to wrongfully be accused of not hiring someone for discriminatory reasons. Can pre-hire #assessments protect against #discrimination? #TalentAcquisition #Recruiting #HR hubs.ly/H0xPxK10

Only 54% of companies have a succession plan in mind. Estimates suggest that up to 40% of new CEOs fail to meet performance expectations in the first 18 months. #Leadership #TalentAssessment hubs.ly/H0xr68R0

87 percent of employers rank employee retention as a top priority. The number one thing that employees want is career growth and promotional opportunities. #Leadership #HR #TalentAcquisition #TalentAssessment hubs.ly/H0xr8RV0

Organizations spend $366 billion globally on leadership training, yet most of these efforts fail. Why? #Leadership #HR #TalentAcquisition #Recruiting #TalentAssessment hubs.ly/H0w-GDt0

A top-notch call center supervisor may be the most important part of delivering an outstanding customer service experience and promoting a high employee retention culture. #TalentAcquisition #Recruiting #CallCenter #HR hubs.ly/H0wxdMH0

We've discussed it before - some 95 percent of employers have admitted to recently making a bad hiring choice. Here are 5 reasons your hiring efforts are falling short. #TalentAcquisition #Recruiting #CallCenter hubs.ly/H0ww_kh0

With complex issues and emotionally-charged calls becoming the norm, pre-hire call center simulations help you find the most capable agents. #CallCenter #TalentAcquisition #Recruiting #TalentAssessment hubs.ly/H0vZgNn0

Job simulations allow you to conduct a holistic candidate evaluation, gaining insight into a candidate's abilities, skills, and motivation. That's the talent acquisition equivalent of having your cake and eating it too. #CallCenter #TalentAcquisition hubs.ly/H0vZlJJ0

Hiring sales representatives isn’t easy. Here are nine competencies that are the most predictive of a candidate’s potential for success. #HR #CallCenter #TalentAcquisition #Recruiting #TalentAssessment hubs.ly/H0vscZJ0

With the highest satisfaction levels for any channel, the evidence is clear: customers really like live chat. Learn the five skills that transcend live chat programs. #ContactCenter #CallCenter #HR #TalentAcquisition #Recruiting hubs.ly/H0vsrHr0

Technology is changing rapidly. Call center employees need higher level skills to address more complex customer problems needing human assistance for resolution. #CallCenter #TalentAcquisition #Recruiting #HR #TalentAssessment hubs.ly/H0vf9zq0

If employers want to build a workforce for tomorrow that allows them to remain competitive, they must think about transferable skills candidates may have that will allow them to excel in the workplace. #HR #TalentAcquisition #Recruiting #TalentAssessment hubs.ly/H0vf9vQ0

There are periods of time in the employee lifecycle when employees may be more susceptible to turnover. We outline 3 vulnerable periods, along with tips to reduce attrition at each stage. #EmployeeTurnover #Attrition #HR #talentassessment hubs.ly/H0tZmKr0

It's critical to understand the reasons and motivations behind remote call center agent attrition. Check out 2 important statistics behind remote workers and employee retention. #WorkFromHome #WFH #CallCenter #Attrition #HR hubs.ly/H0tZBpF0

The #WFH model is here to stay, but there are some conversations garnering attention when it comes to remote agents. Here are 4 remote agent trends to watch in the coming year. #WorkFromHome #CallCenter #HR #TalentAcquisition hubs.ly/H0tJTn20

Here are five ways managers can modify traditional employee reward and recognition programs to fit a virtual workplace. #HR #WorkFromHome #WFH #CallCenter #Leadership hubs.ly/H0tJBSp0