Head of Customer Success at ImproveWell

London
Joined August 2021
🥞@SouthernHSCT's Rosebrook flipping into Pancake Day with style! ✨ Thanks to an awesome idea on the ImproveWell platform, their team and patients enjoyed a delicious and fun-filled celebration #PancakeDay #EngageToImprove
1
4
198
🛠️ Booth 201 is coming to life! The ImproveWell team is hard at work, putting the pieces together for #IHIForum 2023 in Orlando. 🌟 Can't wait to invite you into our space – stay tuned for the final reveal! 💙
1
1
5
314
Ben Russell retweeted
So happy to have successfully launched our new staff engagement app @ImproveWellUK in @LTHTWomensCSU - It's another way for our workforce (spread across numerous sites) to easily submit + drive ideas for improvements which will impact staff and patients @LeedsHospitals 💡📳🌟
5
1
12
1,132
🎉 Shoutout to @LeedsHospitals Women's Services for being the newest champions of healthcare improvement! 🌟 We're thrilled to launch in your service, empowering your team to enhance patient care. Let's make a difference, one step at a time! @leedsmaternity💪 #ImproveWellShoutout
2
6
508
Excited to share @ImproveWellUK first white paper which I had the privilege of working with them on. #nhsstaffretention
📢 Excited to share our first white paper: Delivering on our promise to staff – engage, empower and retain. 🌟 A massive shout out to author @Wee_TraceyB for her invaluable insights! Inside: 🔍 Comprehensive review of the latest stats and evidence on healthcare retention 📉 The scope and impact of retention challenges 🛠 A "Framework for Workforce Retention” 📊 ImproveWell data insights & lessons from our partners Prioritise retention today 👉 improvewell.com/retention #EngageEmpowerRetain #HealthcareRetention #WorkforceRetention #StaffEngagement #EngageToImprove #StaffExperience
2
4
326
🚑 Exciting day at the London Ambulance Service Quality Improvement Conference at The Oval! 🔍 Don't forget to swing by our stand for a chat with our Customer Success team! 🗣️ #LASQIConference #QITwitter @Ldn_Ambulance
1
2
196
Deputy Charge Nurse, Leigh Ferris, from @SouthernHSCT tells us how the Rosebrook Psychiatric Intensive Care Unit started using ImproveWell and how the process has changed the dynamic 🤩 Watch the full customer story here: improvewell.com/customer-sto… #EngageToImprove
2
2
247
So proud of the @ImproveWellUK team!
This is awesome 🤩 @ImproveWellUK is the winner of @hlthintegrated #digitalsolutionoftheyear 🙏🏽 recognising the pioneering work of our amazing #NHS colleagues & my fabulous team of #improvers #teamwork #engagetoimprove thank you to everyone who has supported us over the years!
1
4
192
Head over to stand 12 and say hi to the team!
We are ready! @QualityForum #Copenhagen stand 12, come and say hello to our wonderful @ImproveWellUK team, chat #engagement & #continuousimprovement and of course grab some goodies 🤩 #Quality2023 #frontlinefeedback #engagetoimprove #QI #patientsafety #retention #workforce
1
70
Hear from @ImproveWellBen, @burns_nicolelee from @ChelwestFT and Leigh Ferris from @SouthernHSCT next Thursday at 2PM! Register to join our webinar now: eventbrite.co.uk/e/urgent-un… #urgentcare #unplannedcare #qitwitter
SIGN UP NOW! We are having a #webinar on Urgent & Unplanned Care: engaging the workforce to improve quality, safety and service delivery on January 12th Register here 👉 eventbrite.co.uk/e/urgent-un… @burns_nicolelee from @chelseaBNU @ChelwestFT and Leigh Ferris from @SouthernHSCT
1
2
259
Full house for @KedarMate keynote at @TheIHI forum. “Nearly 1 in 5 health care workers have quit their job since COVID-19 hit the US” we need to #careforcarers #burnout @ImproveWellUK
2
4
Amazing start to the #IHIForum come and say hi at stand 521 - some amazing conversations already with current customers and new friends #QItwitter #engagetoimprove
First selfie of @TheIHI forum with an @ELFT_QI original, @AlomForid 🤩 we are ready to go! #IHIForum #QItwitter #engagetoimprove
1
4
Hello #IHIForum 2022!! We are so excited to be here 🥳 #EngageToImprove
2
6
Come and meet the team at @TheIHI Forum 2022 👋 Lara (@ImproveWellCEO), John (@JackerFM), Alex (@alex_milton93), Ben (@ImproveWellBen), and Shannon will be at booth 521! DM us to book a meeting 📥 #IHIForum #IHIForum2022 #EngageToImprove #QITwitter #IHI
Did you miss our Community Forum Webinar on #MaternityServices? No problem! 😁 If you would like to listen to the talks again, share with a colleague, or if you weren’t able to join, we’re delighted to share the recording of the event 👉 improvewell.com/customer-sto… #EngageToImprove
Ben Russell retweeted
Really enjoyed that session - thanks so much to Ben @ImproveWellUK, and to @zoenelson8 and @claireeagleton1 for sharing your journeys: all (with your staff) making real step changes to improve things for our brilliant #maternityworkforce
Our community forum webinar takes place TOMORROW!🗓️ Hear from @zoenelson8 from @RCHTWeCare and @claireeagleton1 from @sathNHS on transforming maternity services 🤩 Register now to secure your place 👉 eventbrite.co.uk/e/transform… #EngageToImprove #maternity #webinar
2
1
3