Jason Kaufman

A guy worked at Costco for 6 years 3 as a floor employee, 3 as a manager. He said 90% of members walk the same loop, grab the same items, and leave thinking they got a deal. "Costco has 11 pricing, return, and membership tricks built into the store. They don't hide them. Members just never look past the free samples." He told me: "Most members think Costco's value is buying in bulk at lower prices. That's the surface. Underneath that, there's a pricing language on every tag that tells you exactly what's a deal and what isn't, a 30-day price adjustment policy that gives you money back if you already bought something, a return policy so generous it would bankrupt any other retailer, a pharmacy that doesn't require a membership and beats insurance prices, and a travel portal that undercuts Expedia on vacation packages." "I watched members overpay for years not because the deals didn't exist, but because nobody taught them how the store actually works." Here are the 11 things Costco employees know that most members never figure out: