Katie Sharrow

Measuring impact. There's an increasing focus on demonstrating impact in our work in improvement, change & knowledge creation. But while we're so busy measuring impact, is anything actually changing? Data & measurement are important but they're not enough to create change, particularly in complex systems. Here's a brilliant new discussion article that offers: 1) A history of impact measurement and how its cultural roots are affecting how we think about impact today 2) How "value" skews impact measures 3) How the more uncertain things become, the more the push for methods that help us generate a sense of certainty grows - which should make us question them 4) How might we pragmatically frame ‘impact measurement’ in the context of complex challenges & work to improve systems? medium.com/good-shift/now-we…. By @Centre4SysInnov via Paul Batalden

Earlier this week, I posted about the critical leadership role of building belonging at work. Several people asked me about how we measure belonging. So I wanted to highlight this study from @Coqual_ , USA. Using a ten point scale, based on four elements, they showed: 1) people who feel a strong sense of belonging are less likely to leave 2) race and gender make a significant difference to how much people feel a sense of belonging 3) people born in another country have some of the lowest belonging scores at work 4) extroverts have higher belonging scores than introverts 5) senior leaders have the highest belonging scores talentinnovation.org/_privat…

Brilliant blog on the importance of measurement & interpreting data to create an ongoing culture of improvement. Four key lessons: 1) Deciding where to make the first intervention in system-wide improvement is a key decision that involves many potential trade-offs 2) Similarly deciding on the "right" initial measures/metrics for improvement requires a high degree of thought and reflection, 3) It's fine to change the metrics as we progress and learn 4) Focus improvement effort on our key strategic priorities Based on lessons from the NHS-VMI improvement partnership: bit.ly/3PI3xmY By @DrNicolaBurgess @WarwickBSchool Graphic: @TNVora #LeadingQI