Luno Support

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

Protecting your Luno account from cyber threats starts with simple, proactive steps. Here are three essential ways to stay safe: • Switch to passkeys to reduce the risk of phishing. • Regularly review your trusted devices and remove any you no longer use. • Turn on 2FA using an authenticator app, and never share your 2FA code with anyone. Important: Luno will never contact you by email, phone or message to ask you to remove a trusted device or passkey, or to disable two-factor authentication (2FA). If you’re unsure whether an email or message is genuinely from Luno, contact our team directly at [email protected]. Stay vigilant. Protect your account 🔐

Address verification in Nigeria: what you need to know 🔍 Under Nigerian regulations, we must verify a customer’s residential address once their account reaches ₦20,000 in a single deposit or ₦200,000 in combined balance. Until verification is complete: ⏸️ Paused: crypto sends and cash withdrawals ✅ Still working: deposits, receiving crypto, buying, selling and trading 🔒 Your funds remain safe We know some reviews are taking longer than they should. We’re sorry, and we’re working through the backlog. Clear documents showing your full legal name and address, dated within the last 3 months, are most likely to be approved first time. If you required further assistance, please email us at [email protected] or check the full guide here: bit.ly/4zC8RMJ

Luno's latest Proof of Reserves report is now live. Independently verified by Moore Johannesburg, the report confirms that your assets held on @LunoGlobal remain fully backed on a 1:1 basis. Read the full report here: guide.luno.com/hc/en-gb/arti…

Our latest Luno Proof of Reserves report is now available, confirming that your assets are 100% backed and independently verified by Moore Johannesburg. Read the report in the link: guide.luno.com/hc/en-gb/arti…

Scammers use fake @LunoGlobal apps and ads to steal personal information. A single click on a malicious link can compromise your device and put your funds at risk. Only download the Luno app from the App Store or Google Play, and trust verified Luno accounts only.

Nigeria 🇳🇬 Join our official Telegram channel for real-time updates on products, market insights, and key announcements from Luno. Follow here 👉 t.me/LunoNigeria

Malaysia 🇲🇾 Follow our official Telegram channel to be the first to receive product updates, get in-depth crypto market insights, and all the most important announcements. Stay informed 👉 t.me/OfficialLunoMalaysia

Nigeria 🇳🇬 Join our official Telegram channel for real-time updates on products, market insights, and key announcements from Luno. Follow here 👉 t.me/LunoNigeria

Beware of scammers pretending to be from Luno who offer to manage your account or investments. Luno does not provide financial or trading advice, and we don’t actively manage your investments. Anyone claiming to do so on our behalf is attempting to scam you. 🔒 Luno will never ask you to send funds outside our app or pay fees to release profits. Stay alert. Stay safe.

Scammers use fake Luno apps and ads to steal personal information. A single click on a malicious link can compromise your device and put your funds at risk. Only download the Luno app from the App Store or Google Play, and trust verified Luno accounts only.

Protecting your Luno account from cyber threats starts with simple, proactive steps. Here are 3 essential steps: • Switch to passkeys to reduce phishing risks • Regularly review and remove unused trusted devices • Never share your 2FA code with anyone If you’re unsure about an email or other messaging, contact Luno directly through email at [email protected] or website luno.com. Stay vigilant. Protect your account. 🔐 *This information is not intended to be nor does it constitute financial, tax, legal, investment, or other advice; nor is it a call to trade. The information is intended as general market commentary for information purposes only. Before making any decision or taking any action regarding your finances, you should consult a qualified Financial Advisor.

A quick reminder that Luno will never ask you to remove a trusted device, passkey, or disable two-factor authentication (2FA). Scammers can impersonate Luno and attempt to pressure you to remove security features, disable 2FA, and enable crypto sends. If you’re unsure, contact Luno directly through our email at [email protected] or our website luno.com. Stay alert. Protect your account 🔐

[Status] Resolved: Withdrawals are processed as usual stspg.io/bdm7jfqv7093?u=5s3r…

Scammers use fake Luno apps and ads to steal personal information. A single click on a malicious link can compromise your device and put your funds at risk. Only download the Luno app from the App Store or Google Play, and trust verified Luno accounts only.