Luno Support

Luno's latest Proof of Reserves report is live. 100% your assets. 1:1 backed. Independently verified by Moore Johannesburg to confirm that your assets on Luno are fully accounted for. Read the full report here: guide.luno.com/hc/en-gb/arti…

Nigeria 🇳🇬 Join Luno’s official, verified Telegram channel for real-time product updates, market insights, and key announcements you can trust. Follow here 👉 t.me/LunoNigeria

Notice anything different? 👀 We’re kicking off 2022 with a fresh look across all our platforms. We hope you love it as much as we do 💙 Get the lowdown: luno.money/22A

We’re still working hard to resolve the ongoing issue regarding the circular from the Central Bank of Nigeria. Rest assured - your funds are completely safe. We've compiled a list of your most frequently asked questions to help understand what's going on. luno.com/help/en/articles/11…

In light of new developments regarding the CBN circular, Luno has been forced to disable all Naira withdrawals and deposits. We hope that this is only temporary and are working hard to resolve this issue. Please see the blog below for more details ⤵️ luno.com/blog/en/post/lunos-…

UPDATE: The situation with the NCB is still ongoing. You can check the FAQ in the blog below if you have questions, but we'll update you as soon as we get news. Withdrawals are still being processed and all funds are safe.

The situation with the Central Bank of Nigeria is ongoing and we are monitoring developments. We know that this will be very concerning for many of you, but rest assured that your funds are safe and Naira withdrawals are being processed. We will update you as soon as we get news.

Luno is aware of the circular issued by the Central Bank of Nigeria. We’re working hard to resolve this issue as quickly as possible. All customer funds are completely safe. Read our full statement below ⤵️ luno.com/blog/en/post/lunos-…

Please be extra vigilant of scammers seeking to exploit crypto investors. Luno will never use Gmail, WhatsApp or any other private messaging platform to contact our customers. For customer support queries, please tweet or DM our official Twitter support account - @LunoHelp

Due to the recent surge in activity on our platform, customers may experience a delay in response to their issues. Our team is working round the clock to attend to this. We apologise for the inconvenience and thank you for your patience.

Alert 🚨 Luno is aware that since the news of our acquisition there may be an increase in the number of scams going around regarding your Luno account. Please be vigilant! 🛡

DID YOU KNOW you can send #Bitcoin for free with #Luno? 🔥 Simply enter the email address or mobile number of the recipient. If they're already a Luno customer they’ll receive their #BTC instantly ⚡️

Enabling two-factor authentication (2FA) adds another layer of security to your account 🔒 Watch the step by step guide below to find out how to enable 2FA and improve your account security 🛡 youtube.com/watch?v=VjO1Zezh…

Never miss another bull run with Repeat Buy – our new feature which schedules automatic purchases of your favourite #crypto 🥳 Simply choose when you want to buy and how much. We’ll do the rest 🗓 Find out more here: luno.money/repeat_buy_tw

Finger cramping from checking the BTC price every 5 seconds? Save yourself the trouble – simply set price alerts on the Luno app and you’ll get automatic notifications whenever the market moves 🚨

Be aware of scammers impersonating official Luno accounts. We will never ask you for your password or deposits to specific addresses. Don’t share your Luno account password with anyone.

Double down on your security by enabling 2-factor authentication 🛡 You can update your security settings by clicking on the profile tab in your Luno app.

1) We can confirm that FNB has proposed to close our account with effect from the 2nd quarter of 2020, along with other #crypto exchanges in SA. For further information and answers to FAQs, read our blog below ⤵️ luno.com/blog/en/post/statem…

🤝We need your help! Have you ever fallen victim to phishing or an account-related scam? We'd like to chat to you to gain more insight and better understand your experience. You can opt-in to our feedback programme here: luno.money/1Or