In a follow-up to our last #podcast, @Vanguard_Group's Amy Cribbs shares how adopting a new, #Agile way of working led to some surprising revelations. spr.ly/6015EvdyS

NEW PODCAST: Why is leadership more like gardening than chess? Listen to Part 2 of General Stanley McChrystal's discussion with Bain's Rob Markey. spr.ly/6014EVuFg

"It's still a human at the end of the decision, and a human supporting another human being," says #cx expert and author @JeanneBliss on the #NetPromoter System Podcast. Listen: spr.ly/6018Dfmj4

Follow-up calls to customers have played a huge role in Comcast's #NetPromoter journey. Chief Customer Experience Officer Charlie Herrin explains why on our podcast. spr.ly/6017DN6mF

People rarely gush about their bank, but one financial services company has managed to build a famously loyal customer base. spr.ly/6018Dsdyw #NetPromoter

Why a residential services company probes not only the customers who hire its providers, but those who don't. spr.ly/6015DSXDN #NetPromoter

Why would a staffing company invest in temporary relationships? Consider the Elwood Staffing story: spr.ly/6017DovWF

You need Ronaldo-style skills to dominate Europe’s football apparel market. Adidas’ Celine Del Genes shares how she uses customer feedback and social marketing to hit her goal: spr.ly/6019DmIAh #WorldCup2018 #NetPromoter

Grit is the latest leadership buzzword—and for good reason. Passion and perseverance can make a CEO unstoppable. @angeladuckw explains why on the #NetPromoter System Podcast: spr.ly/6017DmILS

The first question for #NetPromoter companies seeking to harness advanced analytics: Where do we currently stand? spr.ly/60158t7dT

#NPSPodcast: Large companies have tons of customer data. Smart ones use it build loyalty, says Bain's Tom Springer. spr.ly/60178Yq01