@NetPromoterSys

Helping companies build enduring loyalty one customer at a time since 2003.

 Global
netpromotersystem.com
Joined February 2009
  • Tweets487
  • Following35
  • Followers928
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Net Promoter System retweeted
Bain & Company
@BainandCompany2 Mar 2023
The #metaverse is the new mall. As emerging technology transforms the retail landscape, find out what’s next for the future of shopping. atbain.co/41BsTqc

Future of Retail - The Metaverse

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One of the best ever episodes of the Net Promoter System Podcast. Deep, practical insights about how to lay the foundation for personalization
Bain & Company
@BainandCompany1 Sep 2022
In the @NetPromoterSys #Podcast, @rgmarkey and Zack Anderson, chief data and analytics officer at @NatWest_Help, discuss how to leverage data and analytics to develop deeper customer relationships. Listen now 🎧: atbain.co/3CQFR9O
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Excellent description of the #cx and #netpromoter journey that @scotiabank has followed. Great lessons
Bain & Company
@BainandCompany20 Jul 2022
In this episode of our @NetPromoterSys #Podcast, Carolyn Saunders and @rgmarkey discuss how transparency in communication can build relationships and provide an exceptional customer experience. Listen now 🎧: atbain.co/3v066py
Great conversation about bias and how to address it by @kimscottradical, @trier and @rgmarkey
Bain & Company
@BainandCompany7 Apr 2022
In the @NetPromoterSys #Podcast, Rob Markey and @JustWorkBook cofounders Trier Bryant and Kim Scott discuss how bias disruptors can contribute to a just work environment and what leadership can do to root out and recognize bias. atbain.co/3KkrY4B
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Great interview! Goods work, @ColinShaw_CX
Colin Shaw@ColinShaw_CX23 Mar 2022
Are you ready to win? On this podcast episode, we interview @FredReichheld inventor of @NetPromoterSys and discuss how organizations can treat customers in a way that enriches their lives. Listen in 🎧 ed.gr/dtbom #customerexperience #marketingtips #salestips
Replying to @ralfhirt @FredReichheld
Fortune Magazine: The Simple Metric That’s Taking Over Big Business Fortune June/July 2020 fortune.zinioapps.com/articl…
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Net Promoter System retweeted
Startup Savant@StartupSavant14 Jan 2022
Fred Reichheld Is Revolutionizing Customer Service Ratings Again With Love: startupsavant.com/news/fred-… #business #interview #customerexperience @FredReichheld @NetPromoterSys

Fred Reichheld Is Revolutionizing Customer Service Ratings

Fred Reichheld's NPS is used widely by companies as a survey of customers to determine how enthusiastic they are about the products and services.

startupsavant.com
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Net Promoter System retweeted
Colin Shaw@ColinShaw_CX22 Dec 2021
Are you ready to win? On this podcast episode, we interview @FredReichheld inventor of @NetPromoterSys and discuss how organizations can treat customers in a way that enriches their lives. Listen in 🎧 ed.gr/dtbol #customerexperience #marketingtips #salestips
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Net Promoter System retweeted
BILT Inc.
@BILTapp11 Dec 2021
Replying to @FredReichheld
@FredReichheld says the enemy of #innovation is #FEAR. Brands that can get #consumers comfortable with new #technology must find a way to measure #success. One way? The @NetPromoterSys tem.
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Net Promoter System retweeted
Marketing Week@MarketingWeekEd15 Dec 2021
Arguing for the need for a shift to customer capitalism, @NetPromoterSys founder @FredReichheld shares more detail on his new metric - earned growth marketingweek.com/nps-fred-r…

NPS founder Fred Reichheld on the dawn of ‘customer capitalism’

Acknowledging NPS is being “destroyed” by misuse, the founder of Net Promoter Score has developed a complementary metric aimed at ushering in the era of customer capitalism – if marketers are ready...

marketingweek.com
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Replying to @KurtSchusterman
That's so exciting! While we don't have a set of questions for a discussion guide, we've posted a nice summary here: netpromotersystem.com/insigh…
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Has retail been decimated by Covid? Will it bounce back? How? This is a great piece laying out some of the considerations. lnkd.in/gjidNaq
In his latest Forbes piece, my good friend David Michels reflect on how the pandemic has changed the way we do meetings, and ponders what they will look like as companies anticipate a gradual return to safety. lnkd.in/gjcDA-Y
On November 19, join me and Theta Equity Partners's @faderp and @d_mccar as we show how companies can get off the short-term earnings “hamster wheel” to invest in long-term #customer value. lnkd.in/dusNEAq
Will people keep cooking at home after the end of the pandemic? Can that change power continued growth of grocery purchases? lnkd.in/dBbibxp
Net Promoter System retweeted
Bain & Company
@BainandCompany25 Sep 2020
“Customers were hungry to have somebody just listen to what their needs are.” In the latest @NetPromoterSys #Podcast, former Cummins executive Lori Cobb and @rgmarkey discuss the power of looking through the customer’s eyes. atbain.co/3j2pN80
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In his latest blog, @FredReichheld discusses how the growing dissatisfaction of traditional capitalism has companies focusing on other stakeholders. lnkd.in/gqrrYSj
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Emerge from the pandemic stronger than you were when it began. lnkd.in/gFAWYkT
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Maybe we should stop talking about "returning to normal." Bain & Company data shows that companies have opportunities to accelerate through a recovery emerge as performance leaders -- if they do the right things. lnkd.in/gNjrsTJ
The problems emerging on college campuses are only making Americans more hesitant about returning to the workplace and sending their kids back to school. lnkd.in/gibyjza
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