NetatmoSupport

Hi! Could you please check that you’re in the correct shop and that the Czech Republic is selected? It might also help to clear your cache and cookies or try using a different browser. Let us know how it goes via DM 🙂

Hello, please make sure to be logged in the right Netatmo account where your devices are installed and to look at the right virtual home. If no avail, send us a DM. The button to switch back to the old version is on the top of the home page:

Hi, please make sure to choose your country as in the image below:

necessary to return the product, please find below a screenshot of the DM in question:

Hi Dave, you're right, our apologies, this is the video tutorial for the iOS app youtube.com/watch?v=KsLf1WA-…

Avec plaisir :)

Hi, I will help you find the QR code, can you send me the camera's serial number in DM? netatmo.com/helpcenter/secur… We put a warning in the app so you can download the QR code before you reset the camera if you don't have the card anymore