With the recent spikes again in PlayStation Network account thefts here's a few useful tips to secure your account. The most important thing to remember here is that the biggest issue are Sony's customer support process, whilst this huge vulnerability is still in play there is no way to fully protect your account. However you can make it a much smaller target and much harder to steal with the below. 1. Create a new email address just for the account and keep it completely private - This email address should only exist for your PSN, never share it or use it anywhere else. Your email address is one of the main details account thieves will collect to pass the support checks so if nobody knows the address they wont be able to gather it. 2. Secure that email address properly - Obviously give it a strong password and also use an authenticator app or passkey for 2FA, don't use SMS. If somebody does get into your email account they wont even need to contact Sony Support to get control. 3. Be more private on PlayStation - Set your account privacy to "Only Me". Hide your trophies, game library and friends list. Public trophy information lets thieves work out recent purchases which can also be used to pass the support check. I know its not something we want to do and we shouldn't have to. The PSN is supposed to be a social space where we share thing and we all love to talk about what were playing but it is what it is right now. Be smart about the information you share. 4. Make sure you have 2-step verification turned on for PSN itself - Again, don't use SMS, Use an authenticator app and save your backup codes somewhere offline or use the passkey method in the PlayStation mobile app. As I said, this wont stop thieves that are going via the support method but it will stop much more common routes. 5. DO NOT give out your console serial number - If someone calls, texts or emails claiming to be Sony, its incredibly important that you do not give them any information. Hang up and contact Sony back through the support methods, or if you have previously contacted Sony get a case reference number and challenge the person on the phone to read it back to you to verify they are who they say they are before handing over any information. I've seen multiple reports from thieves that the console serial numbers (especially the serial number of your original console) basically can bypass support verification completely when talking to an agent. Unfortunately many people have fallen for this trick. 6. Remove any saved cards or PayPal accounts from your PSN - This one is a pain but if your account is stolen the thieves may opt to try and mass spend on the account via Roblox (or some other UGC games). Top up your wallets manually and remove the cards after user or better yet use PSN gift cards where you can. Its more effort but will stop your bank account from being drained. 7. Know your recovery route - If your account is stolen, act as fast as you can to contact Sony. Try to determine when you think the account was stolen as this will be helpful for Sony to determine a timeline of activity. Also ask them to flag your account as compromised, when stealing an account thieves will often send abusive messages from that person so they can later report them and get the account retroactively banned. Asking Sony to flag it as compromised from X date and time will help their moderation team verify the messages weren't genuinely sent by you. I will try and get some quick guides/explainers up in the replies on how to do some of the above steps. Also thanks to @realradec for making the graphic ❤️