Hi Michael. We are unaware of any issues and have checked and it is working. Sorry for any inconvenience.

Hi Fiona. I hope the attached will help you give the figures you require. It depends on the underlay you opt for. Thanks.

@aussie_welsh WelshAussie, Pulse Hybrid will be discontinued on 1-Aug-2024. It's being replaced with Bloom Hybrid. It's not uncommon for decors or even for whole ranges to be discontinued due to an update or refresh of designs and colours. Kind regards, The Team at QS Australia

Hi Hilary. I am afraid that we cannot accept returns on behalf of a customer or retailer. You will need to contact them as the contract of purchase is with the store and not with us. I am sorry we cannot be of any further help.

Hi Hilary. I am sorry to hear you of your experience with our of our dealers. If you have a complaint you first need to raise it with the store you bought it from, then they should look to review your case and take appropriate action from there. Have you been to them?

Good morning Phil, Thank you for your enquiry regarding threshold bars (transition strip) accessories. Yes, we do sell these accessories. You can view the full range at: premiumfloors.com.au/floorin… Kind regards, The Team at Quick-Step Australia.

Hi, yes but we recommend placing the floor around the kitchen furniture. If you place the furniture directly on the floor, it may get damaged and not withstand the weight. Have a nice day. Eurydice from Quick-Step.

Hi Ivan. Could I please ask you to contact the store that you bought the floor from. They should be able to investigate the cause for you and recommend next steps. Thank you.

Or call us also on 028302 50477 Many thanks, Fiona @ Quick-Step

Hi Will I'm so sorry you were on hold this long. We do strive for the best customer service experience possible, but I understand this is extremely frustrating.

Bonjour, Oui, il s'agit du stratifié Signature 4762. La référence acrylique correspondante est le QSKIT09. Merci Emilie

Bonjour Nico, pourriez vous me donner le code article de votre référence sol. Gamme + numéro coloris, pour que je puisse vous renseigner. Merci, Emilie

Hi there Please can you send some details of your floor that's been installed, along with some photos, to our technical team. They will be able to advise you on this. Their email address is [email protected]. Many thanks, Fiona @ Quick-Step

Hi Sam The closest colour match sealant for this decor is QS KIT 18. Please let me know if you need anything else? Many thanks, Fiona @ Quick-Step

Hi Sophie. We strongly recommend Quick-Step Vinyl special underlays. If floor temperature may reach/exceed 45°C (113°F) due to sunlight, use Quick-Step HEAT underlay on level subfloor or install floor without underlay on level subfloor. Have a nice day. Eurydice from Quick-Step.