We're really sorry to hear about your experience. Please reach out to us directly at [email protected] – our support team will be happy to investigate your case and assist you further.

Thank you for reaching out. We're really sorry for the inconvenience. For most of our customers, the app is now working as expected. However, if you're still encountering any issues, please contact our support team directly at [email protected] — they'll be happy to assist you!

Hi! We are sorry to inform you that Record Collector has chosen to go on hiatus. We updated the information in the app as soon as we heard from the publisher. We hope that you will find other interesting reads and would love your title recommendations at [email protected].🙏

Thank you so much for your feedback! We’ll definitely take it on board and pass it along to the relevant team. However, we can’t say when or if these publications will be added to the Readly catalogue, as the final decision ultimately rests with the publishers themselves.

Hi Greg, we can see that our team has replied to your request via email and we can confirm that your subscription has been cancelled. Should you need any more assistance, please reply to our email.

Hi Greg, sorry to hear this! While the renewal is in process, cancellation isn’t possible. Once complete, you can cancel following the instructions on our website or in the app FAQ. Our support team is always available to help you at [email protected]. 🙂

Hi! The publisher has decided to take an experimental 3-issue break with Record Collector. This means the February, March, and April issues won’t be available, but the magazine will return to Readly with the May issue, on sale April 17. 😊

Hey Catherine, the February issue of Take a Break will be published on Readly on 20/2/2025. 😊

Hi Neil, thank you for reaching out! The last issue of Empire is available on Readly. If you're experiencing any issues, please feel free to contact us at [email protected], and our team will be happy to assist you. 🙂

Hi Michiel! We can see that you have already been in contact with our customer support team, and while we cannot offer a full refund in this case, we have made our best offer regarding your situation. If you have any further questions, feel free to get back to us via email.

Hi! We apologise for the delay of the newspapers and magazines. This is caused by a technical issue, preventing the new editions to be published automatically. We have a dedicated team working on resolving this as quick as possible. Thank you for your understanding and patience!

Hi! If you need assistance, please contact our support team at [email protected] 🙂

Hi, thank you for letting us know. Please try accessing the page without a VPN, as sometimes this can cause connectivity issues. If the issue persists, please submit a request via our contact form at readly.com/support -Our technical team will be happy to assist you further.

Hi, our official subscription price is £12.99 per month, as listed on gb.readly.com. With Readly, you have access to over 7,000 titles, plus podcasts and audio features. For any questions, feel free to contact us at [email protected]—our team is happy to help!

Hi Andy, thank you for your message. We can confirm that there are no anomalies on our website. If you encounter any issues, please contact us at [email protected]. Our support team will be happy to help!

Hi Alex, we’re sorry to hear about this. Please contact our support team directly at [email protected], and we will assist you with resolving the matter. Make sure to reference your previous correspondence and include any relevant screenshots in your message. Thank you.

Hi! We're sorry to hear this, but can confirm we don't send reminders if the payment isn't due yet. Please contact us at [email protected] so we can look into what has happened! :)

Hi Denise, thank you for your message. To cancel your subscription, the process varies depending on the platform you used to purchase it. For instructions on how to cancel, please visit our website at readly.com or feel free to contact us at [email protected].

Hi Michael, We are so sorry that we missed your request! Unfortunately, we won’t receive any further issues of this title due to a publisher decision. We apologise if this affects your reading and encourage you to discover similar titles in our catalogue!

Hi Peter, We're very sorry to hear this. Could you please contact us at [email protected]? We'll be happy to look into it. 🙂