Customer Success Leader - Building the lifelong relationships that build loyalty and revenue in Big Data as a Service.
Boulder Creek, CA
Joined October 2014
- Tweets1.8K
- Following462
- Followers223
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Daniel Rose retweeted
If your boss is bad,
Then generally quit
If your boss is good,
Then generally stay
If your boss is great,
And the company is great,
Well ...
You'll regret it if you go
Daniel Rose retweeted
Key criteria for first customer success hire:
- smart
- truly understands and cares about the problem your product solves
- lives and breathes making customers happy
Rest, you can give on
Daniel Rose retweeted
Just loving that I can use @clearfeedai to figure out what's going in our own Slack channels. (also @thecubejs rocks)
Daniel Rose retweeted
We're less than a week away from #DruidSummit! @Imply will be unveiling Project Shapeshift, a set of major architecture improvements to the @druidio experience. Check out my blog as a sneak peak: ow.ly/834350GFzyz
Daniel Rose retweeted
This week's #customersuccess newsletter features @RoseDanielLaw on the topic of why Customer Success should own Sales Engineering, along with the best resources in CS this week:
hubs.li/H0W75jJ0
Daniel Rose retweeted
One day, companies are going to offer a joy ride to space if you join them. "Find a rocket ship" will have a whole new meaning then. #BlueOrigin #bharatpe
Daniel Rose retweeted
If you intend to run your company for a long time, one key role as CEO becomes being the "historian."
Many people that work for you won't have the context of how your team got to where they are at - and of why things worked and didn't work. It's your job to remember the stories.
Daniel Rose retweeted
I'd rather give someone my social security number than let them see the inside of my AirPods case.
Daniel Rose retweeted
Don't be late for client meetings. That's "Captain Obvious." In fact, join 3-5 min early.
When you're early, you get a chance to chat with each attendee, welcome them, build a relationship and prime energy for the meeting.
Joining late / just on time = big missed opportunity.
I cannot tell you how many times, this still happens when scaling new CS teams. #customersuccess #startups
Every time you accidentally say "Customer Service" or "Customer Support," instead of #CustomerSuccess - you have to put $1 in the swear jar...
Daniel Rose retweeted
So pumped for @GainsightHQ to be partnering with @emiliadanzica and her team on Simplifying Success - The CS Makeover Show! The first episode with @davidsakamoto and @SherrodPatching is can't miss! 🤩
simplifyingcs.com/watch-the-…
Yes!
One attribute that separates the leading companies in #CustomerSuccess from the laggards is investment in CS Operations.
If you don't have ops people to take your great ideas and turn them into repeatable processes and systems, you won't get far.
Daniel Rose retweeted
Community Spotlight: read how Innowatts has adopted #ApacheDruid to power their AI-driven analytics platform. Daniel’s only been working with Druid for several months "yet he and his team have built an industry-leading SaaS platform for the energy sector." ow.ly/S6tM50BI1nX
Daniel Rose retweeted
Happy 10 years @mopub !! A great #mopubmoment from just earlier this year at CES meeting partners IN PERSON! @brianbravo
Daniel Rose retweeted
Updated my druid fake-data generation tool. I re-wrote it in java, and now it outputs the datafile, the ingestion spec, and if you have a local quickstart (without auth), it will load the data for you.
github.com/benkrug/druidTool…
#ApacheDruid #testing @druidio @implydata
Thank @gianmerlino for highlighting some@of the incredible ways @implydata adds value is so many unique ways! #realtimeanalytics #bigdata #Analytics
1/ One of the most popular use cases for @druidio is building data-driven applications. That's no surprise, because it's what it was originally built for.
Daniel Rose retweeted
Got the quarantine blues? We have plenty of content to keep you going from home. Subscribe to our YouTube channel to get all the latest Imply/@druidio videos! youtube.com/channel/UCoLe8H5…
Daniel Rose retweeted
(1/2) @gianmerlino (@druidio PMC chair and @implydata co-founder) is going for a hat trick 😉
After his recent #keynote sessions at @dataengconfau and #DruidSummit, he will be presenting today (Wednesday) at @futuredataconf!
futuredata.org?share=true
#futuredata #BigData