S W P P (@SWPP_WFM) profile picture

S W P P

@SWPP_WFM

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities for workforce planners.

 Global
swpp.org
Joined March 2012
  • Tweets136
  • Following18
  • Followers188
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Photo by S W P P (@SWPP_WFM)Photo by S W P P (@SWPP_WFM)Photo by S W P P (@SWPP_WFM)
S W P P retweeted
Liveops (@Liveops) profile picture
Liveops
@Liveops4 Nov 2014
What is your favorite part about #CCDemo14 so far? A lot of great things going on here! bit.ly/1l18QJB @ICMI ow.ly/i/7sGbV
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Free #workforce & #performance virtual conference ecrmevents.com hear new technologies, new ideas @hireiqinc @pipkins/ #ecrmevents
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Replying to @SWPP_WFM
@SWPP_WFM : #workforcemanagement staffers network, do service work and learn about #intradayautomation ow.ly/wu9Tt
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Replying to @LIVinEden
@LIVinEden @adtech @HP @SeanBHawkins @SWPP_WFM Ya'll rocked #WFO today! Thx for being #custserv thought leaders! @CallCenterICMI #CCExpo14 – at San Diego, CA
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Replying to @stealeyreed
@stealeyreed @CallCenterICMI Awesome experience! Thx for having me with speak w/ these great leaders @LIVinEden @adtech @HP @SWPP_WFM
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SWPP Conference Recap: No one understands WFM challenges like other #workforcemanagement professionals @SWPP_WFM ow.ly/wuaqe
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I want to know more about this Schedule Index you speak of! @SWPP_WFM Great blog by Tiffany! @ExTiffany #wfo #cctr #custserv – at Norfolk, VA
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SWPP attendees benefit from networking and learning from others about benefits of #intradayautomation @SWPP_WFM ow.ly/wuaK1
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Orlando FL Call Center Workforce Command Center Analyst hub.am/1n1pWtu @SWPP_WFM
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BIG contact centers represented at #nicei2014! 56% in #WFM session have >400 agents & 85% have multisites! @SWPP_WFM #cctr @CallCenterICMI
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Thanks to @NICE_Systems for sponsoring the @SWPP_WFM event tonight! It was fun & I expect to see many #hungover #WFM folks in the AM!
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Replying to @SWPP_WFM
Excited for you. Have fun. RT @SWPP_WFM: Busses loading! #swppconference bbkings
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Time to celebrate a great @SWPP_WFM event with a night out! If a group of #cctr #wfm fanatics can't party, I don't know who can! #ICMILive
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JaNae Forshee from @inContact to a standing room only crowd. #swppconference. Staffing optimization! @SWPP_WFM #wfm
Image from Kristyn Emenecker (@LIVinEden)
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@ExTiffany @wfmguru @SWPP_WFM
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Replying to @CallCenterICMI
@CallCenterICMI is sponsoring breakfast @SWPP_WFM this morning! I tried to have only #bacon & #coffee served, no such luck! #ICMILive
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What's the big deal with #BigData? Come join me as I tear down the hype in my @SWPP_WFM session at 1:30 today. #ICMILive #overit
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#cctr friends! What's your opinion on having a financial incentive tied to agent AHT? Interesting discussion happening here @SWPP_WFM.
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Thanks to @Verint for sponsoring the opening reception of @SWPP_WFM! It's great to meet so many new faces! #ICMILive
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To truly connect with customers, you need to connect rationally & emotionally! @joecalloway @SWPP_WFM #ICMILive #Love
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