Most contact centers manually review 3–5% of customer interactions. Join us for "Where CX Is Headed" to see live demos of Five9's latest AI agents and hear directly from CX leaders at @DeloitteCanada and @TELUSDigital. Save your seat: five9.com/registration/2026/…
Deutsche Verbraucher akzeptieren KI im Kundenservice vor allem bei Routineaufgaben. Bei komplexeren Anliegen erwarten sie menschliche Ansprechpartner. Für Onlinehändler kommt es deshalb auf schnelle Lösungen und reibungslose Übergaben an. @Five9 ibusiness.de/aktuell/db/9906…
AI agents are changing customer service fast. @Five9 VP of Product Marketing, Matt McGinnis, explains what's real, how Voice AI Agents work, and what #Five9AIDay 2026 is all about. five9.com/blog/ai-day-2026-y…
New @Five9 research shows trust in AI doubles when customers see a clear human fallback. In customer service, that means combining intelligent automation with seamless handoffs to agents: the best way to boost satisfaction and confidence. Read on via #CSM: customerservicemanager.com/a…
KI im Kundenservice hat nur 5 Minuten, um zu überzeugen — darum zählt jeder Kontaktpunkt. @cmm360_ch @Five9 cmm360.ch/artikel/kundenserv…
Customers want speed and understanding, not canned answers. The best contact centers combine smart AI routing and agent augmentation so people get the right help at the right time. How is your organization balancing automation and human touch? @cxdive customerexperiencedive.com/n…
Celebrating @Five9’s recognition as a 2026 Best Workplace in Technology by Fortune and Great Place to Work. This award reflects our commitment to a culture of growth, inclusion, and meaningful work. Grateful for our teammates who make it possible. five9.com/news/news-releases…
Exciting news and updates from @Five9. Take a read! linkedin.com/pulse/five9-spo…
Customers hate repeating themselves. A recent @FastCompany piece by @Five9 CEO Amit Mathradas highlights why preserving context during the AI-to-human handoff is critical and why contact centers must prioritize seamless transfer. Read on: fastcompany.com/91624544/cus…
From product vision to people-first execution: Amit Mathradas joins @CNBC’s Fortt Knox to discuss how @Five9 combines advanced technology and customer-centric culture to solve real-world challenges. A must-watch for CX leaders and partners. cnbc.com/video/2026/10/19/am…
Big news: @Five9 Agentic Quality Management is a finalist for Best Integrated UC Solution at the @UCTodaynews Awards 2026. Thank you to the team behind it, and congratulations to every finalist. awards.uctoday.com/finalists…
Five9 has been recognized as a Leader for the 9th time in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service. Get your copy here: five9.com/landing/gartner?ut…
New @Five9 research shows consumers are ready for AI-powered customer service, but trust still matters. Learn how businesses can balance automation with a human touch to boost satisfaction and loyalty. engage.five9.com/customer-ex…
Growing your business starts with delighting customers. The latest @Forbes analysis by @Five9 CMGO Jay Lee makes a strong case for elevating CX across operations. Read on: forbes.com/councils/forbesbu…
Customer agents will soon query, compare and book on their own. CX leaders need systems those agents can trust and transact with. Read on via @CMSWire: cmswire.com/customer-experie…
The FTC’s probe into #AI agents in customer service is a reminder that trust, transparency and data protection must come first. Read more via @TheCXMagazine, featuring @Five9: cxm.world/customer-experienc…
96% of business leaders believe their AI-to-human handoffs preserve context. That gap is the story in @Five9's 2026 Business #CX Leaders report. In this @cxtodaynews interview with Mat Ladley of Five9, they do a deep dive. Watch the full interview: cxtoday.com/why-ai-handoffs-…
What is customer experience research and why does it matter? Learn #CX research methods, key metrics like NPS and CSAT, and a step-by-step process to improve every customer touchpoint. Read more via @Five9: five9.com/blog/customer-expe…
#CXTechDay2026 attendees: Diana Carolina Lemus and Diego Rivera of @Five9 will take the stage for "Hola, IA. Mucho gusto, soy humano," a look at where AI adds value in customer experience and where the human touch still leads. Add to your agenda! @BPrO_org bpro.org/techday?blaid=90171…