See how WorkFlex Intelligent Intraday Automation maximizes call center agent scheduling flexibility and optimizes your staffing levels.
Cincinnati, OH
Joined March 2011
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NICE acquires WorkFlex to revolutionize workforce management. bit.ly/2wSiiZn #WFM #WFO #NICE #contactcenter #callcenter
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Happy agent, happy customer. It's no cliché! bit.ly/2xSirjm #contactcenter #callcenter #wfm #EmployeeEngagement #CustomerService
Check out new NICE video on their intraday management capabilities (powered in part by WorkFlex): bit.ly/2fDOxrZ #wfm #wfo #NICE
Foster #trust to help build A1 teams in the contact center. bit.ly/2hy8b5i #contactcenter #callcenter #EmployeeEngagement #wfm
Every company's mission: excellence in customer service. Tough task. bit.ly/2xgC2qz #contactcenter #wfm #wfo #CustomerService
Five generations of agents embracing one technology? bit.ly/2f2E6hb #contactcenter #wfm #wfo #callcenter #EmployeeEngagement
Contact center management & agent surveys about schedule-change empowerment. Compare results! bit.ly/2xOEy79 #contactcenter #wfm
Leading credit card company empowers contact center agents with the WorkFlex intelligent agent mobile app! bit.ly/2iZ2iCd #WFM #WFO
Here's how WFM teams can get company execs to budget for the WFM tools they need: bit.ly/2xpd4nT #contactcenter #wfm #callcenter
The best laid plans can go awry in the #contactcenter. Execution is what counts. bit.ly/2weUhyb #wfm #callcenter #wfo
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The Trouble with Turnover: bit.ly/2vO4Nfq #turnover #contactcenter #callcenter #wfm #wfo #EmployeeEngagement
What does "on-demand contact center" mean to you? Here's what it means to us: bit.ly/2f8dHhr #contactcenter #ondemand #wfm #wfo
Work-at-home agents delivering customer service is a trend. We love it! bit.ly/2viTmK5 #contactcenter #wfm #wfo #WorkAtHome
WorkFlex makes WFM systems even better! Watch a short video: bit.ly/2sMa9Tv #contactcenter #callcenter #wfm #wfo
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#Reshoring on your to-do list? WorkFlex cost-reduction tool for your US operations bit.ly/2smyGhs #contactcenter #callcenter #wfm
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Solve adherence issues fairly, quickly, and easily! bit.ly/2tW7YgP #contactcenter #callcenter #wfm #wfo #adherence
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